We believe there is a BIOS 3.06-specific issue where a system that has it’s battery drained far enough in a specific way ends up in a state where USB-PD power adapters won’t charge it. We’ve identified a workaround for getting out of this state:
If you are using 3.06 BIOS (the default BIOS Batch 5 and 6 ships with), the current workaround until we have an updated BIOS is:
- Plug in a basic USB power adapter to let the laptop trickle charge for 30 minutes. When doing this, make sure the power adapter you are using is a basic, non-USB-PD one, like an adapter that uses a USB-A to USB-C cable, like in the image below. If the charging LED does not come on after plugging this power adapter in, you may be facing a different issue.
- After 30 minutes, unplug the USB power adapter and plug in your Framework Power Adapter or other USB-PD power adapter and boot the system.
We’re also working on a BIOS update now to resolve this issue fully.