Possible Firmware issue with AMD Framework 13 - Mouse/Screen Latency/Lag/Freezing

Hi All,

I have been chasing this issue for a couple of weeks now. Basically for no apparent reason input (External mouse or touchpad) will start freezing at least once per second.
-Windows 11 23H2 Build 22631.3958
-Framework 13 AMD 7840u

The only clue I have that it may be hardware related is when it happens the Cisco umbrella client on my device starts logging ‘PowerEvent handled successfully by the service.’ in time with the freezes (thousands of logs per hour).
I have removed the client fully and the issue still happens (just with no associated logs) so I am fairly sure it is not the cause.

Most of the time a full reboot will stop it from happening for a while (sometimes days).

Thanks in advance for any help :slight_smile:
Cam