[RESPONDED] How long until tech support returns an email?

[Morpheus636]

@mikael_jordan

Yeah, the issue was that my original deposit went through but they did not tell me they were back in stock, and no follow-up. I love their products but come on folks luckily I used a temporary card for the deposit. If not I would have been overdrawn because they did not warn me. Really bad way to communicate.

Ah, yeah, it sounds like you ran into this issue.

Framework order process - the step where they follow up before shipping never happened

Hi @Scott_H, We’re sorry about the miss in expectations here as we are now fully in-stock and are shipping within 5 business days. As such, we’re capturing payment quickly to prepare for shipment and are communicating orders to our 3rd Party Logistics partner almost immediately to prepare the shipment. https://twitter.com/FrameworkPuter/status/1680070755042852864 If you need to modify or update your order, we’ll need to attempt to stop the shipment, cancel the order, and have you place it aga…

@TheTwistgibber

Yes, we own this failure in communication. There were some challenges in transitioning from the Batch system into in-stock shipping, and we’re working to address that it in the coming days. We sincerely apologize for the confusion.