Status of Framework Support (July 31st, 2023)

[MJ1]

@Jose_Hernandez
This thread is outdated. Here is the current thread on the status of Framework support

Status of Framework Support (October 24th, 2023)

Hello friends, Given that we are deep into batch shipping and progressing quickly to subsequent batch notifications and payment captures, Framework Support is currently experiencing extremely high contact volumes. We’ve recently added more headcount to our team, but the current spike in volume has exceeded forecasts by a significant margin. Our team is working as quickly as we can to engage with tickets in the order in which they were received, however, order modifications are time sensitive as…

If you received their auto-reply email then you should be in the queue.