Too hot to handle and boot problems

[taeyeon]

@Ryan_Blakeney

I just got the laptop today. I have windows 10 installed. I closed the lid and plugged it in and tossed it on the bed. I came back an hour later and the fan was spinning extremely fast and since the vent was facing the bed covers, it couldn’t breathe.

How do i just make it sleep/hibernate and not try to cool itself down? Or am i missing something. Thanks!

I’ve seen this issue with other brands. Maybe some application was preventing sleep?

Try updating the firmware?