Framework support is currently getting a lot of requests, and are trying their best to work through them quickly, but are only human. If she sent a support ticket it will get handled, she just needs to be patient. I understand this is tough to not have a working laptop, but they are still a small team.
I believe that website issues today are due to the Heroku outage that Framework was dealing with (they posted about it to their twitter). If you had successful submits earlier this week, you are likely fine and just need to wait for support to get to your ticket in the queue!
edit: the Framework Team has also stated that certain adblockers and js-blockers can cause the ReCaptcha to fail