Unfortunately no. Most likely the entire team has been bogged down by the AMD release but something is still in the pipelines.
I am personally not surprised by yet another unfulfilled commitment. From Framework’s point of view it would probably be best to admit that they will never be able to support the 12th gen properly. This will manage all our expectations and probably free up some time for them to do better with their other platforms. My trust in their products, however, has been severely shaken by this basically complete lack of support. Reminds me a bit about support I receive for the stuff I buy on Aliexpress 
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wasnt there a mod/firmware update for older modules? https://dozuki-prod-us-east-1-guide-pdfs.s3.amazonaws.com/pdf/framework/guide_193_en_814.pdf
easy to write stuff, difficult to actually programm and test proper firmware. Talk is cheap, actual work… I feel more updates might be cool, but also understand if they have lots of resources put into the new products they are about to release in full.
A new update on the current status would be great altho i suspect not much for us has happend (maybe more tests and sad results or issues popped up, all these embedded IC with their own firmware. windows, Linux…)
Programming and testing, much like everything else, is a matter of allocating resources. While FW might be a small firm it’s not exactly a one man operation so I am not really buying the whole “they can only do one thing at the time” argument. I am of the opinion that they are doing a poor job at managing the resources they have. Instead of launching several products this year they could have instead allocated some of the resources they have towards maintaining the products they already sold. This would have made people like me appreciate their products more and perhaps not look to changing their device after one year of use. This approach they are heaving towards product support seems to literally encourage people to buy a new device every year and goes against the whole environmentally friendly thing they seem to claim they are solving. Using devices longer is perhaps the most efficient way of reducing the carbon footprint in the first place.
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after 2 years (release), my phone rarely got any updates, after 5, they consider it old. FW said they work on it, when… thats what we dont know (yet). why impatient? cause big firm can release updates more often? other product lines get more updates? some of this is answered already. Is your FW actively being attacked due to security issues?
Yeah, big firm can release updates more often.
Your phone rarely got any updates after two years. So I assume it got some updates during the first two years, and it still have a few updates after that.
But we got zero updates from framework. The beta doesn’t count. They said they are supporting Thunderbolt 4 officially on 12th gen last year, and all we got is this half-baked beta and very little communication. Timeline? Roadmap? Zero. The promised “plan” doesn’t count because they didn’t follow up on that.
“Is your FW actively being attacked due to security issues?”
The way to deal with security issues is to solve them with updates before they are actively exploited. I believe changing device after just one year of use due to valid security concerns is a valid tactic.
Someone else said they also wanted to ask but was too afraid of the reaction. How ironic that Framework has made their customers afraid of talking about valid security concerns and asking for (progress) updates politely.
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Does no updates for an android phone make it okay, or right? No. It is friggin wrong your phone absolutely should get updates, and for a hell of a lot longer than 2 years. If you simply roll over and accept that, then that is on you. Fortunately there are options.
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Yes they are working on it, and there should be no stigma asking what is going on with the work. I have had my 12th gen for almost a year, and 3.06 Beta was released around the time I bought it. Coming from Thinkpads where I could expect security patches every three months or so for about seven years…I don’t expect that level of service but maybe two a year, especially now that they are selling to businesses directly.
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I don’t care how big or small the firm is. They literally have three actively sold products with two more entering now. Supporting your product is a basic business requirement. I have no problem with it taking time, to get there. Personally I am tired of people making excuses, and trying to bully other owners into silence. I want to know, and it really is none of your business if I ask. Do you work for Framework? If the answer is no, and you have
nothing productive to add i.e. answer the question…then simply move along. -
If you are okay with running an insecure BIOS/UEFI that is entirely your business, just like if i have a security concern that is my business, and trying to belittle people who care is just another form of bullying, and again I am tired of some users getting a pass for it.
TLDR: Stop trying to bully people into silence who just want an update from someone who actually works for Framework. You don’t have answers, and just have criticisms of people asking, simply ignore the thread and move along.
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Your car has seat belts installed? Really? Do you plan on crashing?
i.e. Security / safety posture should be maintained, regardless of you knowing / not knowing what is to happen.
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Still waiting…
As you may be aware of by now, Framework’s policy regarding communication is they will only post something if they have new information or something to provide. Also, it’s the weekend so don’t expect anything soon.
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Understood. As you can see I don’t/won’t tolerate it. There should be no stigma with politely asking a question about a product you bought…on a product oriented forum…hosted by the manufacturer of said product.
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I’m not trying to bully you. This has been mentioned multiple times by official Framework staff and you can find their responses above. Your tone is quite combative. It’s fine to be frustrated by something but it’s not proper to accuse people of something they haven’t done.
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Alright, enough!
Everyone have a look at the community guidelines.
This thread has gotten out of control and since no one can treat anyone else with respect, we’ll be temporarily closing it.
We have no new information at this time. Once we do, we will reopen this thread.
(Updated Oct 11th 2023 by @Matt_Hartley) We closed this thread because it was going no where. When we have an update and yes, folks, we’re working on it - we will post it.
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Alright everyone,
I’ve discussed this with Nirav, and while we’ll be reopening this thread, I’m going to make this very clear. Do NOT send our volunteer moderators PMs complaining about company decisions. I authorized the locking of this thread as it was devolving into personal attacks, and combative/aggressive responses.
Development resources are shared across all of our products. We just recently released the Framework Laptop 13 (11th Gen Intel Core) updates and we’ve been heads down working on BIOS updates for Framework Laptop 13 (AMD Ryzen 7040 Series) as those BIOS updates were required for flashing manufactured product holding up our manufacturing partner (which we’ve been very transparent about in emails to early batches and blog posts). We’re working on Framework Laptop 13 (12th Gen Intel Core) and we’ll provide an update once we have the BIOS ready for Community testing after we’ve put it through its paces internally. There’s still work to be done and we’re working to improve the software release pipeline.
If this thread goes off the rails again, it will be locked. Please follow the Community Guidelines and keep conversations civil. Any violations of the established guidelines will result in warnings and/or bans, depending on the severity of the infraction.
Thank you.
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Thanks for the update and opening this backup. I do understand the small dev team and there are priorities. I would like to make a suggestion just to help out people with the 12th gen that framework could do is put out biweekly updates on where the status is. Even if it is just we are working on it.
The communication on the AMD batch 1 and the bios is great, I was a part of that batch. My 12th gen seemed to be forgotten.
Thank you.
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It was never forgotten, which was communicated a number of times, both by Framework, and our Mods.
I’m sorry, but we can’t commit to a bi-weekly update. When we have a meaningful update, we will share it.
Thanks for your patience.
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Is there a stance on end of sale or end of support of the products?
While there is a natural life cycle of products. A lot of us have had bad experience with companies releasing a product and then not updating its firmware ever.
While I am not stating that is what is happening here. The optics of announcing a release of a firmware about one year ago and not having it release gives a similar vibe.
A commitment to support for a particular period of time may help on this matter. In addition it will help us know the sustainability of your team to handle future product lineups. As the product lineup grows that support eventually will get the axe for older products freeing up resources for newer ones.
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