The issue seems to have fixed itself - please make sure to read the “Update” at the bottom of this comment.
I’m also on a Framework 13, 13th gen Intel, and seem to have many of the same symptoms.
I’ll probably raise a support request, but I seem to have exactly this issue:
- The laptop was working fine for a couple weeks, although I hadn’t used it much
- When I went to use it today, the battery was very low (6%?). I’m not sure if that’s what caused the issue (if I left the laptop on by accident) or if the issue meant the laptop did not shut down properly. But I’m not sure if the problem happened immediately after the battery being low, or some time after.
- Booting (bios/before windows) takes a long time, every time, similar to when you boot the laptop the first time and it calibrates. It blinks the boot status indicator LEDs (can post later) and takes a long time to reach the framework logo, after which it boots normally.
- I think at some point the USB port(s) were working, as I had plugged in a USB 3 Hub with ethernet port and was using the ethernet connection. However, now the USB ports don’t work (I have 1 USB C for power and 3 USB A, and they all don’t work, or sometimes windows would show “this device is not recognized”)
- The fingerprint sensor, which previously worked, doesn’t work (windows says it can’t find a fingerprint sensor)
- Additionally, the computer can’t shutdown normally - the screen turns off and the fans blow quite loudly, and the laptop gets warm. I need to hold the power button for some time and release it to power off the system.
- I also experienced one freeze while using windows (not a bluescreen, just didn’t respond), needed to forcibly power down by holding the power button down.
I tried (none of the below fixed the issue):
- Updating to latest Framework 13 13th gen driver (03/28/23)
- Using only one of the two ram sticks, in case one was broken
- Putting in a blank SSD (to see if the slow boot/can’t shutdown issue would go away)
- Testing with power plugged in/not plugged in
- Disabling fast startup in bios
- Using the bios setting which disconnects the battery, in an attempt to reset any bad state
- Doing the above bios reset instructions by pressing the intrusion lever(SW3?) 10+ times, then powering on via the mainboard switch (SW1). However not sure if this actually reset the bios.
- Windows “Fix problems using Windows Update” (re-install windows but keep apps, files and settings)
- Reset Windows (do not keep apps, keep files)
- Go back to previous build of windows
- “Load Optimal Defaults” in bios (even in bios, the system doesn’t appear to be able to restart properly, so maybe it’s unrelated to Windows/the OS)
Update: I left the laptop overnight, and when I re-tested this morning everything works (the laptop boots normally, shuts down normally, and the USB ports work). I should note that was quite cold this morning, and last night I didn’t leave the laptop long enough to fully cool down, if that somehow affects it. Or maybe something took a long time to discharge/lose it’s state (the battery was connected to the laptop overnight, but not power)
I’ll report in if I see this issue again.