Framework 13 Laptop USB ports not working, Bluetooth and Biometric not working
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Tested on Windows 10, Windows 11s
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Current OS now is Windows 11 Home, 25H2, 26200.8039
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Framework Laptop 13, 13th Gen Intel(R) Core i7-1370P
Sequence of events:
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I was having issues with Shutdown and Restart. Neither shutdown or restart ever fully shutdown the machine, it would hang on a black screen and the fans would run at full speed until I held down the power button
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I looked online in the framework 13 guides / community pages and elected to update my drivers, as a new one had come out since I had last installed (2024 drivers → 2025 drivers)
- When running the update, the biometric sensor was not detected. Since I had used it to log in during this instance, I thought nothing of it, and restarted, using the power key to full power off, waited 10 seconds, and powered on
- Note that I was plugged into a Dell USB-C docking station while this was happening
- On restart, I noticed that the docking station no longer worked (extra monitors would not connect anymore, USB ports did not transfer data, and bluetooth and biosensor did not work)
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I attempted a BIOS update from v3.04 to v3.09. This appeared to succeed in installing. The issues did not go away.
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I noticed that when my USB-A expansion card was not plugged in, bluetooth and the biosensor worked again. Data transfer through my 3 USB-C expansion cards did not work
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I attempted to upgrade to Windows 11 25H2 from Windows 10. This did not solve the issue.
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I attempted to install the Retimer updates for ports01, and ports23. Worked the first time for both. As before I had to force power off with the button.
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I contact Framework support and was recommended to re-try the BIOS update.
Example response:
*1. Try to set the BIOS settings to default and see if it helps. Access the BIOS by tapping F2 or F12 during boot-up. Once in the BIOS, please press F9 to load the default setup. Please press F10 to save and exit. 2. Kindly install all the pending Windows updates if available. 3. Run CMD as administrator and run the following command: "sfc /scannow" Also type "chkdsk" to check if there's any error with the SSD. Once done, kindly share a screenshot of the results 4. Can you try to run a program called memtest and send us the result? For documentation and review purposes. We would like to double-check the integrity of the DRAMs. You may download a free version at the link below. Link: https://www.memtest86.com/download.htm 5. Could you please open the command prompt and type the “powercfg /a” command 6. If the Standby S0 network status is connected, kindly enter the following commands in the command prompt POWERCFG -SETDCVALUEINDEX SCHEME_CURRENT SUB_NONE CONNECTIVITYINSTANDBY 0 POWERCFG -SETACVALUEINDEX SCHEME_CURRENT SUB_NONE CONNECTIVITYINSTANDBY 0 -
Nothing I ran appeared to provide clarity or fix the issues. As of current I am still running Windows 11 25H2. Bluetooth, Biometric Sensor and USB data transfer do not work. If I only have USB-C expansion cards, the Bluetooth and Biometric Sensor return.
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Attempting to reinstall the retimer updates results in an UPDATE FAILED (Error 07).
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I have been recommended to purchase a new mainboard. Given that this current mainboard I have is on DDR4 and all new ones are on DDR5, I am seeking any options to return this mainboard to a working state.
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To the best of my knowledge, some kind of driver or firmware issue caused this mainboard level issue.
- This is incredibly frustrating, as I have had this board for less than 2 years and it already has what appears to be an irreversable error. I cannot reflash the mainboard using the USB ports, as they do not work, even in BIOS they do not show any devices.
Any suggestions? Is there a way to resolve this with the right software? Or would component-level repair be doable? Examining the mainboard yields no obvious issue as to why the initial power issues began or why it currently does not work.