2 x 32 GB RAM installed, but only 2 x 24 GB RAM recognised

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1

Yesterday, I assembled my Framework 13 Ryzen AI 7 350 and installed two 32 GB modules, but the laptop only recognises 24 GB twice. I can see this both in the BIOS and in Linux.

What could be the reason for this?

I installed the 64 GB kit from Crucial (CT2K32G56C46S5) that is recommended by multiple Framework 13 users. I have updated the BIOS to the latest version and checked that the modules are correctly seated on the board, but nothing has changed. I also tested to install only one module - only 24 GB are recognised.

I’d really appreciate some help.

2

Where did you purchase the RAM from?

What’s the part number returned from “sudo dmidecode --type 17”?

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3

Precisely! The last thing to confirm is that you are SURE you have 32gb sticks.

4

Here is the output:

Handle 0x0012, DMI type 17, 92 bytes
Memory Device
	Array Handle: 0x0011
	Error Information Handle: 0x0015
	Total Width: 64 bits
	Data Width: 64 bits
	Size: 24 GB
	Form Factor: SODIMM
	Set: None
	Locator: DIMM 0
	Bank Locator: P0 CHANNEL A
	Type: DDR5
	Type Detail: Synchronous Unbuffered (Unregistered)
	Speed: 5600 MT/s
	Manufacturer: Micron Technology
	Serial Number: EB2E9499
	Asset Tag: Not Specified
	Part Number: CT24G56C46S5.M8B1             
	Rank: 1
	Configured Memory Speed: 5600 MT/s
	Minimum Voltage: 1.1 V
	Maximum Voltage: 1.1 V
	Configured Voltage: 1.1 V
	Memory Technology: DRAM
	Memory Operating Mode Capability: Volatile memory
	Firmware Version: Unknown
	Module Manufacturer ID: Bank 1, Hex 0x2C
	Module Product ID: Unknown
	Memory Subsystem Controller Manufacturer ID: Unknown
	Memory Subsystem Controller Product ID: Unknown
	Non-Volatile Size: None
	Volatile Size: 24 GB
	Cache Size: None
	Logical Size: None

Handle 0x0013, DMI type 17, 92 bytes
Memory Device
	Array Handle: 0x0011
	Error Information Handle: 0x0016
	Total Width: 64 bits
	Data Width: 64 bits
	Size: 24 GB
	Form Factor: SODIMM
	Set: None
	Locator: DIMM 0
	Bank Locator: P0 CHANNEL B
	Type: DDR5
	Type Detail: Synchronous Unbuffered (Unregistered)
	Speed: 5600 MT/s
	Manufacturer: Micron Technology
	Serial Number: EB2E9802
	Asset Tag: Not Specified
	Part Number: CT24G56C46S5.M8B1             
	Rank: 1
	Configured Memory Speed: 5600 MT/s
	Minimum Voltage: 1.1 V
	Maximum Voltage: 1.1 V
	Configured Voltage: 1.1 V
	Memory Technology: DRAM
	Memory Operating Mode Capability: Volatile memory
	Firmware Version: Unknown
	Module Manufacturer ID: Bank 1, Hex 0x2C
	Module Product ID: Unknown
	Memory Subsystem Controller Manufacturer ID: Unknown
	Memory Subsystem Controller Product ID: Unknown
	Non-Volatile Size: None
	Volatile Size: 24 GB
	Cache Size: None
	Logical Size: None

Looks like I really got modules with only 24 GB. Part number says CT24 instead of CT32. WTF?

I ordered the RAM on Amazon. Also the stickers on the modules say 32 GB.

5

Get in touch with Amazon. They should fix it quick, but yeah, seems like someone tried pulling one over on you. Good that you caught it!

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