250 GB Expansion Card not recognized

I’ve submitted a support ticket about this as well because I expect my storage card is just dead but recently it stopped being recognized as a storage device. I’m running Arch on my laptop but I’ve also tried plugging it in to my Windows laptop and Windows just says device not recognized.

Output from lsusb shows:

Bus 002 Device 004: ID 32ac:0005 Framework 250GB Expansion Card

fdisk -l and lsblk don’t show the device at all. It’s not visible in /dev/sd*.

Here’s what I see in dmesg after removing it and plugging it back in.

➜ ~ sudo dmesg | tail -n 20
[ 1326.155428] scsi 0:0:0:0: Device offlined - not ready after error recovery
[ 1967.073052] usb 2-2: USB disconnect, device number 4
[ 1972.659984] usb 2-2: new SuperSpeed Plus Gen 2x1 USB device number 5 using xhci_hcd
[ 1972.677356] usb 2-2: New USB device found, idVendor=32ac, idProduct=0005, bcdDevice= 1.10
[ 1972.677368] usb 2-2: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 1972.677371] usb 2-2: Product: 250GB Expansion Card
[ 1972.677374] usb 2-2: Manufacturer: Framework
[ 1972.677377] usb 2-2: SerialNumber: 071C449060519985
[ 1972.684582] scsi host0: uas
[ 1994.849724] scsi 0:0:0:0: tag#12 uas_eh_abort_handler 0 uas-tag 1 inflight: CMD IN
[ 1994.849735] scsi 0:0:0:0: tag#12 CDB: Inquiry 12 00 00 00 24 00
[ 1994.876348] scsi host0: uas_eh_device_reset_handler start
[ 1995.000196] usb 2-2: reset SuperSpeed Plus Gen 2x1 USB device number 5 using xhci_hcd
[ 1995.018039] scsi host0: uas_eh_device_reset_handler success
[ 1995.019579] scsi 0:0:0:0: tag#12 uas_eh_abort_handler 0 uas-tag 1 inflight: CMD
[ 1995.019587] scsi 0:0:0:0: tag#12 CDB: Test Unit Ready 00 00 00 00 00 00
[ 1995.019591] scsi host0: uas_eh_device_reset_handler start
[ 1995.143608] usb 2-2: reset SuperSpeed Plus Gen 2x1 USB device number 5 using xhci_hcd
[ 1995.161324] scsi host0: uas_eh_device_reset_handler success
[ 1995.161338] scsi 0:0:0:0: Device offlined - not ready after error recovery

Hi and welcome to the forum.

I had a similar problem with my 256GB. First it just kept dropping out which was a pain as I used it for emails. Then it stopped altogether.

Luckily this was within my warrant and after some ‘investigation’ via Framework support it was replaced.

The new one has dropped a few times but I don’t have anything critical on it now.