After last Windows update Bluetooth has disappeared (AMD 13)

Hi All,

My works laptop (Framework 13 AMD) had a required (by IT) update for windows (23H2) and since then I have lost bluetooth. I checked device manager and no bluetooth device is listed and I have one usb device with a problem:
image
I have unplugged everything from the computer so it isn’t a USB device that I have plugged in, it also isn’t the camera or microphone (checked both of those still work).

Because its a works laptop I can’t just try reinstalling the driver. I just wanted to check if there was a known issue that would be solved by reinstalling the drivers.

Many thanks for any assistance :slight_smile:

Reinstalling the Framework driver back should put the correct driver back in place. Windows Update might have tried updating that driver stack and just put the wrong one in place.

2 Likes

Basic Windows stuff

It might seem that way but this has to do with Framework’s integration with the Windows update infrastructure. Windows is simply trying to be helpful, and due to a lack of information is installing the wrong drivers. These updates can be pinned and prevented and this is usually part of a baseline provisioning configuration.

Not nitpicking. This is small potatoes in the grand scheme of what Framework is trying to accomplish!

You can prevent windows from installing drivers updates by setting Do not include drivers

I have a FWLT 13 AMD running Windows 11 23H2 and I always install any drivers Windows Update suggests and everything including Bluetooth is still working great for me.

1 Like