I’m willing to bet your resolution is similar to mine, need a Mobo replacement.
(Which was Mobo+CPU combo)
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I have been ignored by support and then had to open another case so they would respond. I have reinstalled Windows multiple times and done everything that support has asked. FW16 now will not even get past a certain point of the Windows reinstall without crashing. At this point I am so fed up and want my money back.