Hi everybody, ive had my 16 for less than two weeks. While gaming my game crashed and the computer rebooted. Crashes happen and i thought nothing of it. I loaded back into the game and felt performance was sluggish. Checking the amd software i noticed that the 7700s was not there and the game was running off of the igpu.
I have tried everything support told me to do.
Reinstall framework drivers
Reinstall AMD drivers
Reinstall the bios
Unmount and remount the dgpu
After following all these steps i now have warnings for both display adapters in device manager. Windows 11 now runs terribly and games are just unplayable.
Im going to attempt a clean install of windows to see if this fixes the problem.
There is one thread on reddit where this happened to a linux user but there doesn’t seem to be a resolution to the issue.
1 Like
100% contact support, there are rare cases where dGPUs may break.
This should definetly be covered under warranty, and they probably will end up sending you a new one if troubleshooting doesn’t work out!
Sorry to hear about this!
2 Likes
Yep, after a clean install of windows still no dice. My dgpu is toast.
Will have to wait until tomorrow when they finally get back to me.
1 Like
dgpu failures are covered by warranty. its happened to someone else on the forum as well as myself. framework support takes their sweet time with troubleshooting everything else (although my experience was a laptop that would not power up with the dgpu connected after only a few boots after the failure, with the dgpu not showing in lspci at all for those few boots, so the troubleshooting was more “test without ssd, test without ram, put the ram in the other slot, do a mainboard reset” than “reinstall drivers, what does lspci say, have you tried with a live usb”).
it took me 3 weeks to get it replaced (2 weeks talking to support and 1 week waiting for fedex). the replacement has worked without issue - i swapped the dgpu module in its entirety as well as the interposer since both were provided as replacement parts. conveniently you get to keep the laptop while dealing with support so you can always get data off it should you need to.
I’m currently dealing with a dGPU issue as well. In the troubleshooting stage. This is distressing to find multiple other with dGPU failure. Mine still shows up in lspci, but I can’t boot with the driver enabled in either NixOS or Ubuntu. I have to boot in a mode that disables the dGPU or it goes into some kind of kernel loop/block that triggers a watchdog cpu hard lockup on whichever core is processing the loading of the dGPU. They’ve escalated to their “linux experts” and I’m waiting on them to get back to me.
I sense an RMA in my future…though hopefully not. Though…isn’t it a 7600S? Did I miss out on a higher GPU module during order? 
1 Like
It is indeed a 7700s and i had mine repaced with a new one about 4 months ago after a very long and tedious email chain with support that went on for a solid 3 weeks. As of now i have no issues.
Ah yeah, I have a 7700S too, in fact. I just keep seeing the 7600S version pop up in lspci lol. So I got all confused.
From what I understand, early dGPU failures are always:
- Rather uncommon
- Presenting various symptoms (in terms of whether the laptop boots or even POSTs, how many times it can be convinced to and what is required for those times, and how the OS behaves)
- Covered under warranty (after a fairly long email support chain)
So it is quite annoying for a bit but you will get it fixed.
1 Like