Hi everybody, ive had my 16 for less than two weeks. While gaming my game crashed and the computer rebooted. Crashes happen and i thought nothing of it. I loaded back into the game and felt performance was sluggish. Checking the amd software i noticed that the 7700s was not there and the game was running off of the igpu.
I have tried everything support told me to do.
Reinstall framework drivers
Reinstall AMD drivers
Reinstall the bios
Unmount and remount the dgpu
After following all these steps i now have warnings for both display adapters in device manager. Windows 11 now runs terribly and games are just unplayable.
Im going to attempt a clean install of windows to see if this fixes the problem.
There is one thread on reddit where this happened to a linux user but there doesn’t seem to be a resolution to the issue.
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100% contact support, there are rare cases where dGPUs may break.
This should definetly be covered under warranty, and they probably will end up sending you a new one if troubleshooting doesn’t work out!
Sorry to hear about this!
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Yep, after a clean install of windows still no dice. My dgpu is toast.
Will have to wait until tomorrow when they finally get back to me.
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dgpu failures are covered by warranty. its happened to someone else on the forum as well as myself. framework support takes their sweet time with troubleshooting everything else (although my experience was a laptop that would not power up with the dgpu connected after only a few boots after the failure, with the dgpu not showing in lspci at all for those few boots, so the troubleshooting was more “test without ssd, test without ram, put the ram in the other slot, do a mainboard reset” than “reinstall drivers, what does lspci say, have you tried with a live usb”).
it took me 3 weeks to get it replaced (2 weeks talking to support and 1 week waiting for fedex). the replacement has worked without issue - i swapped the dgpu module in its entirety as well as the interposer since both were provided as replacement parts. conveniently you get to keep the laptop while dealing with support so you can always get data off it should you need to.