It would appear the Germany/Netherlands/UK region is
particularly affected by the delays. Some have been waiting for more than 80 days while similar North American orders are shipped in 40-60 days.
Looks like it could potentially still take a full month for us, as payment hasn’t taken place yet. Are all orders really going to make September? (inc. delivery).
Feels like FW are probably bring shafted by their fulfillment partner, although I’d be interested to know more about the i7 models delays, i5 seems to be going fine
Gosh dangit! Right now my credit card company eff’ed up and I had to switch to a CC that - at the moment - has not sufficient funds to cover the full payment… I just topped it up but god knows how long it takes to go through the system. And right now i saw that Framework tries to charge the card. Hope it goes well.
One of the i7-1260p “victims” in EU btw. Wish me good luck.
We know you are eager to get your Batch 2 Framework Laptop, and we wanted to give you a quick update. We’ve cleared through most of the production and fulfillment backlog, but unfortunately have a quantity of mostly i7-1260P based configurations remaining, including your order. We apologize again for the delays on this and thank you again for your patience. The TL;DR is that we’re working with our manufacturing partner to prioritize assembling and packing out these orders before the end of next week and hope to ship units out as early as possible after that. The detailed version is below:
We don’t have an excuse, but instead want to offer more transparency on the production and fulfillment process:
Production planning for manufacturing starts up to a year ahead of shipments, with placement of orders for very long lead time components like power ICs and microcontrollers, some of which pushed up to 70 weeks (!) over the last year.
Major high-value components like CPUs and modules like the battery, keyboard, webcam, and others have ordering deadlines a few months prior to production. CPUs and keyboards are especially critical, as we have to predict both the quantity we need and the mix between the different versions (processor models and keyboard languages) long before we have visibility on the actual ordering splits between them.
The next deadlines after that are the production quantities for assembly of modules like Mainboards and Input Covers (again, predicting the mix) at our manufacturing partner Compal 1-2 months prior to shipment. Mainboards are especially challenging, as they are manufactured in a room full of extremely expensive, advanced SMT line equipment that is an often overbooked shared resource with other Compal customers (including some other well-known notebook makers).
The final step is submitting the final laptop assembly orders a few weeks prior to shipment, which is the last point at which we can adjust the production mix, within the bounds of the modules we produced.
The trick to all of this, of course, is that we need our forecasts to be a very close match to both the quantities and configurations of the orders that end up being placed. Since we know we can’t predict perfectly, we buffer our orders with increased quantities (within what we can budget without putting ourselves at financial risk) to cover mismatches between the forecasts and actuals. What happened with Batch 2 was the combination of the bottlenecks we communicated in the previous emails around production and fulfillment eating into our production buffer along with having actual orders come in with a product mix different than what we predicted. We were still able to build a total number of units exceeding the size of Batch 2, but not of the necessary configuration mix The impact of this is:
We’re late on some laptop configurations for Batch 2, including yours.
We actually have a fair amount of inventory of Batch 3 laptops of other configurations. We wanted to give you this heads up and apologize in advance, as we will likely end up shipping some of these Batch 3 orders before we’re able to get your Batch 2 order out to you.
We’ve been able to book the SMT line mentioned above for the final run of Mainboards for Batch 2 early next week, after which we’ll quickly complete final assembly, packout, and shipment to the fulfillment center (again without compromising on quality). We’ll send you the next email as soon as the laptops ship out from Compal, and we’ll charge your balance of payment when they arrive through customs at the fulfillment center. One other bit of bad timing on this is that next Friday is a national holiday in Taiwan, putting both our factory and our fulfillment center down for the day. We’re going to push to get as many of these as we can out before that, but if we’re unable to, they will slip into the following week. If any of this timing changes, we’ll send an update email.
Thanks again for your patience and understanding, and we are really, truly looking forward to getting your laptop to you.
The Framework Team
I ordered a preconfigured 1260 with charger and a bunch of cards and I ordered in the beginning of June to Germany.
Hoping to get it soon.
Agree. This is very well explained and transparent, as well as the foresight regarding national holiday handling. Minimizing surprises on the customers.
DIY Version as well - i5-1240P (Up to 4.4 GHz, 4+8 cores) - No SSD, RAM or Charger (My own DIY through Prime deals .
1st Aug: We’re preparing to ship Batch 2! Please review your info
18 Aug: Preparing your order.
19 Aug: Payment complete! Your order is shipping soon
26 Aug: The laptop is shipped !!
Since it missed FedEx pickup cutoff, started on next working day i.e., 29 Aug
Received at Ontario, Canada on 1st September
Setting up the laptop was straightforward as per guides. had loud fan noises but after some tweaks with power options doing a lot better now.
Wow lots of updates since I last checked in. Hopefully everyone who is on the i7 train doesn’t have to wait long.
My FW shipped earlier this week and was immediately his with a “Local Operational Delay”. Which might mean something? Idk hopefully that is just fedEx tempering expectations for international shipping.
So I just checked, also added myself to the spreadsheet, I pre-ordered on the 25th of May and still just received the Batch 2 preparing mail (on August 1st). Kinda leaves a “meh” buying experience.
Order details:
Batch 2
EU / Austria
1260p - 16GB - 1TB SN850 - w/ charger
Hot damn. Hope everyone over there is safe! Having dealt with many massive hurricanes myself, it is a terrifying experience and something that no one should take lightly.