Can't wake or boot without AC present

Hello everyone,

I love my new I7-1165G7 DIY edition, but I have run into a weird but annoying problem: My laptop does not boot or wake from hibernation when not connected to the AC adapter, even though it runs fine without it present once it is actually booted up.

Furthermore, the behaviour of the power switch is really inconsistent with regards to how long it takes to be pressed before anything happens. Sometimes it feels like I actually need to force shutdown and then start fresh before anything happens. Am I missing something or is this new?

I am running windows 10, with the 2TB drive option and 32GB RAM.

Thanks

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Could you double check if the battery is plugged in fully (e.g. double checking that there are no bent pins and that the connector is inserted fully and straight) Battery Replacement Guide - Framework Guides

Thanks for the quick reply.
I re-seated the battery connector and check for bent pins, to me everything looked fine. Upon closing I could start the Laptop from the shut-down state with the power button.
I’ill check whether this solved the problem tomorrow, as the problem usually manifested itself when the laptop was sleeping for a while with lid closed (i.e. like 2 hours). Hopefully this is it, I’ll try to keep this thread updated on any changes.

Tried a bit more today, and the issue persists.
The laptop runs fine on battery, but when I press the power button, close the lid and then try to wake/turn on the laptop again, the power button does nothing. I have to connect the USB-C cable and then the power button works.
It also takes what seem forever to turn on, with the power button even going dark for a few seconds after 20s of waiting. All the while the screen stays black. Overall the boot process can take about a 30-60s (I will try to remember to time it next time it happens).

The issue seems to be intermittent, as I cannot readily reproduce it, yet it fairly often happens when I leave the laptop unattended and then get back to it after an hour or two. However, it happened about 2-3 times a day so far. Not sure what is happening, but I will keep an eye out for how to reproduce it for better testing.

I really like this laptop, but I can see that this system will make it tough for me to switch over to it as my daily driver.

OK, so I managed to reproduce it now by shutting the laptop down on battery, then leaving it in my lap for 10 minutes and then trying to boot it up. It would not, unless I plugged in the charger.

Further observations:
pressing the power button gave me a black screen with lit up power button for 80s
after 80s, the power button went dark for a few seconds before turning on again.
15s later I could see the framework logo and a further 5s later I was in windows.

Odd thing: the clock was off by 10 minutes! I would suspect that either the main battery got disconnected or the CMOS battery might. Not sure why though.

Looks like it’s going back to the “first ship” state…and had to use AC to kick it out of ‘battery disconnected’ mode, and it forgotten that it had already tested your installed system memory.

What BIOS version are you on? Have you change anything BIOS setting? If there’s nothing specific specified in the BIOS, maybe try resetting the BIOS settings?

I did not change anything in the BIOS. After I noticed the issue I started with the usual stuff of making sure to install the latest drivers etc. I also went and installed the latest BIOS version, I am now on the beta release. Behaviour is the same before and after the update.

I’ll check again in the BIOS to see whether there are any options I missed, maybe it’s as simple as that.

Maybe try taking the CMOS battery out…and put it back in again. Just to make sure that it is inserted / seated properly.

I tried taking out the CMOS battery and putting it back in, no change.
By now I can reproduce it fairly well by just shutting down the laptop and then trying to power it on with battery power only.
I don’t think this is connected to the main battery though, as the laptop runs fine or just sleeps on battery alone. Only if it is in a deep sleep/hibernate or fully powered off state does it not wake up again. Maybe the CMOS battery is just dead, but I don’t have any way of testing that now, I’d need to get a replacement one from the store etc.

Further suggestions or ideas for troubleshooting are highly appreciated.

Edit: after checking which CMOS battery to get I noticed it is a 3V ML1220 rechargeable battery. Doesn’t that mean it should recharge once the laptop is connected to power?

Could you boot into BIOS and check the system clock there, and then power off, wait 10 minutes, and boot into BIOS again and check the system clock again? If there is an RTC battery issue, the clock would show the same time twice rather than progressing by 10 minutes. We saw one other instance of this on a unit.

We would also recommend writing into support with the results of this: Framework | Support

I checked the date/time in BIOS after a reboot cycle, and the clock is always reset to 1/1/2021 00:00:00, plus a ~10s for booting. That, plus the system time in windows not progressing.

I’ll open a support ticket and describe the issue to them.

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I saw on a Youtube video review that you could disable the battery in BIOS so the laptop runs only with the power plugged in. Can’t find the video now though.

I thought about that one, but from what I understood that feature completely disables the battery. In my case I only need to connect the AC for powering on, but afterwards I can use the battery fine. Additionally, restarting etc. works fine as well, it takes about 5-10 minutes for the problem to arise.

In any case, I tested that option and it was not the issue.

That’s the LTT review, but Linus was misunderstanding how the Battery Disconnect option works. When activated it’s actually a one-time disconnect for safely working inside the laptop and the battery reconnects once the power is plugged in again.

A function like he had in mind may possibly show up in a future firmware update though.

This same issue is happening to me with my i5 DIY edition. I put a ticket into support tonight. Fingers crossed!

Hello everyone,

I thought I post a quick update on the solution for this problem. Framework support sent out a replacement shell/motherboard, and after moving over SSD, RAM, WiFi the new unit works as intended. So it would appear that it was either a board defect, bios defect, or something else connected with the shell/mainboard.

For those folks undergoing this process: remember to get your bitlocker key to unlock the SSD, should you have opted to encrypt the device!

Support was great, timely communication (though, I sent back the broken unit rather late, sorry for that dear support folks) and overall a great experience as far as broken laptops go (as great as that can be, broken or not working hardware is always a nightmare).

Thanks for the follow up, looking forward to the issue to be resolved as well.

I think I have the same issue with my Batch 5 i5 DIY. Everything works great when running on battery, or plugged in. But if I put it too sleep, and try to turn it on the next day nothing happens. The power light doesn’t turn on, nothing. Once I plug it in, it powers on, and the last time it happened the screen stayed black for a bit and then the laptop turned off. A second power attempt started everything up as normal. The only other thing I noticed is that my date / time after booting up was almost a day behind.

Just wanted to add in an additional piece of data. After responding last night, I put the system to sleep and left it unplugged. This morning it did power on, however only after I pushed the button three / four times. Then the screen stayed black for about 30 seconds, the power light flashed, and then the framework logo appeared. I went into the BIOS, and the date/clock were reset to 1/1/2021 00:00:00, same as user PSE.

Another quick update. I think I found the issue, and I suspect it is hardware related. I believe that my bios / cmos battery is not properly soldered to the motherboard. I can clearly see the pad not being connected to the solder, and it moves around if I touch the battery. I have ticket open with support, so I will report back on if this is normal.