Charging Issues (Cant tell if issue with laptop or charger)

Community Support
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1

I have a Framework 16 Laptop, and I have been recently having trouble charging my laptop. The charger that came with the laptop does not appear to work correctly, i have to constantly adjust how the cable sits in the plug to ensure it charges, and it pulses on and off over and over again.

Wheni replace the cable with another one, the problem persists. So I bought another charger online from a third party, it doesnt charge as fast, but it worked for a while. But today the new charger also stopped working in the same way the last one did. It doesnt matter which port i plug into, I have to constantly adjust the connection, and sometimes I cant guarantee the charger will work at all.

This affects my other laptops too (like my company provided one) the chargers do not charge that laptop either. I’m concerned that maybe my framework is somehow ruining the integrity of the chargers that I have, making them unreliable, or possibly that the USB-C Ports that came with my laptop are wearing and not fitting the cables well. But it hasnt been very long since i got it.

Any suggestions or theories are helpful! I dont want to buy another charger, but I am bummed the one i received with the laptop doesnt work anymore. They are quite expensive at 100$, which I didnt expect.

Thanks!

2

Moved your thread under “Community Support” category.

3

Thanks!

4

I have noticed that my charger will stop charging until I disconnect it from the wall for a minute and then plug it back in.

Most recently, I’ve it would cause an electric ‘tingle’ on the service of the laptop. The fix is the same. It happened 3 times back-to-back. After that I set the battery to only charge up to 85%… It hasn’t happened since BUT the charger does intermittently break until unplugged from the wall.

5

I have this issue show up sometimes with my small Framework charger. Like Adam said, the issue disappears after I disconnect it from the wall and then reconnect it