I’ve had my Framework laptop for one day now, and for the day that I was able to use it, it was great.
Today, however, I noticed that the AC adapter (the 180W one I got from Framework) wasn’t charging the laptop. It seemed to function fine otherwise (and rebooting and BIOS entry
all worked), but I got down to about 14% battery without being able to make it charge.
I have a 65W adapter that I use for my phone, and when I plugged that in, it recognized the charge for about 5 seconds, then disconnected again.
Based on other threads about this topic, it looks like it might be some sort of mainboard problem, but I can’t figure out how to reset it.
I created a support request for this issue as well. If anyone has any more information about what I could do to try testing my laptop and fixing this problem, I’d appreciate it. I’ll also update this thread with more information from the support thread or the solution to my case, if I find out what to do.
That appears to have done the trick, at least as far as getting a solid red light on the charging port goes. I’ll see how it works with charging speed before resolving it as a full solution. (The cable I was using for my 65W adapter suffered from the same problem of being unreliable. I got unlucky with both cables being defective, making me think the computer was the problem when it wasn’t.)
Kind of weird that the factory-shipped charging cable would just stop working like that after a day, though. Maybe it was a manufacturing defect in the cables? Would that kind of thing be covered under warranty?
Update: The charge rate appears to be about 30 watts (estimated 2 hours and 15 minutes to charge from 15% to 100%), which makes sense considering the cable I found is pretty flimsy and was probably meant for a phone charger. I’m going to buy a 180W cable off of Amazon and see if that brings the charging speed up again.
Can confirm that the 240W cable I bought on Amazon allows the laptop to charge at the full 85 watts now. If your laptop was from Batch 14 and it’s running into this problem, you may need to simply buy a new cable from a third-party vendor to get the power brick working again.
For some reason I can’t edit the original post to mark it as solved, or add the solution to the original post so people don’t have to scroll down?
Interesting; I’m batch 14, and am having a similar – but not identical – experience.
If you (or anyone else who’s reading this ) are running Linux, could I trouble you for some diagnostic information as a point of comparison? With the Framework 180W power supply plugged into port 1, 2, 4 or 5, I’m interested in the output of:
Compared between the original Framework-supplied cable, and your new, working cable.
Specifically, I’m interested in if 36000mV shows up in the list or not (36V at 5A is the 180W mode). In my particular case, the power supply and cable as shipped seem to only be reporting 100W (20V 5A), and that absolutely had me suspecting the cable, because the cable has to be chipped and respond correctly to allow the extended charging.
ooh thats useful to know, might let me see what my cables are doing.
Supplied cable seems to work fine.
A “240W e-mark” cable doesnt seem to provide enough power, and the led goes out whilst plugged in.
A 2nd, different brand, 240W cable seems to be working fine.
) are running Linux, could I trouble you for some diagnostic information as a point of comparison? With the Framework 180W power supply plugged into port 1, 2, 4 or 5, I’m interested in the output of: