Constant Phantom USB Disconnects (Windows 11)

Community Support
1

I keep getting the message USB device not recognized over and over. I don’t even have anything connected to the laptop. Sometimes it’ll go away for awhile but you can hear the chime as if it’s connecting or disconnecting a device with USB. I have the latest Framework bundle drivers installed and I have the latest 3.07 BIOS. It’s driving me insane.

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Setup Info:
Windows 11
Batch 6
BIOS 3.07

Update: I checked the EMI shielding and one of them was smashed against a port. It seems Framework added another layer of black tape to prevent shorting but it doesn’t appear to be helping. It seems to have fixed the issue for now… will update if it comes back.

2

Hi @Michael_Narciso. We’re sorry that you experienced this issue. If this continues to be an issue for you, I would recommend submitting a ticket to our support team here: Framework | Support so they can ensure your laptop is performing as intended!

Have a great day and stay safe!

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