Dead 7840HS board, possible usb4 firmware/settings issue found in bios

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PLEASE READ BEFORE POSTING:

Are you looking into the forum because you’re having potential issues with your Framework product? Before creating a post, we may have a guide, FAQ, or thread that can hopefully help!

In the body of your post, please include those following details.

  • Which OS (Operating System)? Windows 11
  • Which release of your OS (Operating System / Windows 10, 11)? (if you are having a Linux related issue, please create your thread under the Linux subcategory) 23h2
  • Which Framework product (Laptop 13, Laptop 16, Laptop 12 or Desktop) and which generation of CPU (Intel 11th gen, Intel 12th gen , Intel 13th gen, Intel Ultra Series 1, Chromebook, AMD 7040 Series, AMD AI 300 Series, AMD AI Max 300 Series) or GPU (NVIDIA® GeForce RTX™ 5070, AMD Radeon™ RX 7700S) 7840HS, dual nvme expansion
  • If there is no information pertaining to your issue or question, please let us know here: Framework | Support https://frame.work/support

Hey, my Framework 16 main board stopped posting after troubleshooting my gigabyte rtx 3070 egpu (done through USB 4 to nvme –> nvme to pcie, quadro k4000, gt 710, r5 240 all worked perfectly using this setup) I changed some USB 4 settings after being suggested to in hopes it would work, i stupidly changed them all at the same time and my laptop never posted again. Anyone who can help? I have a listing for the board in the marketplace, some extra stuff is there but please ask, happy to respond even if it’s a detail mentioned in the marketplace listing….thanks

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have you tried to reset BIOS?

To do a mainboard reset, Kindly follow these steps:

  • Plug in the system to AC.

  • Remove the Input Cover.

  • Press the chassis open switch in the lower part of the RAM slot (encircled in yellow), you must press it slowly, so press for 2 seconds. Release, wait for the red blink on the Mainboard LEDs. Repeat.

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  • Press the power button to boot the system

  • BIOS settings will be reset to defaults.

it is copied from another thread How does one reset the BIOS password (when forgotten) on the FW16? - #6 by RokeJulianLockhart

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Hey, thanks for your respone, I was guided to do that when it initially happened and by framework support. When it initially happened, it took a few attempts, and I don’t think I got the flashing lights, but it was successful (in my bios, i had my power led set to low, after a couple of reboots it was significantly brighter)

When I tried it with Framework support, the red light never flashed, stayed constant (charging)
I can try it again though and report back

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please try disconnect battery. I has similar one time. there was led on, but I caould not power off or power on. only disconnecting battery helped me. that’s why I suggested mainboard reset nut disconnecting battery and then trying to reset may help.

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Alright, I’ll try disconnecting the battery and then trying the mainboard reset without reinstalling it. Hopefully it should work

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It didn’t seem to work, no red lights flashed after removing battery, plugging in usb c pd, and attempting to main board reset. firing up the machine results in same symptoms

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Update, reseated the ram again, THANK YOU!! My laptop is back and you just saved me $1050 (i was gonna get a ryzen ai 9 board lol, although if i wasn’t, you saved me $650 for direct replacement. may God bless you kind stranger)

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I’m glad that it worked for you. it looks like disconnecting battery + reseating RAM helped you

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updating bios now lol, hopefully this time my egpu setup will work + wont brick my laptop for a while lol