I just received my 12th gen laptop but noticed that the keyboard backlit is not much dimmer in the middle of the keyboard. Specifically the keys “tyfghvb” are noticeably dimmer. Is this expected behavior, or is there a hardware issue with some of the LEDs?
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It looks like one of the LEDs in the keyboard backlight may be misaligned or not turning on. Could you reach out to the Support team with the image?
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Update for anyone with a similar issue in the future.
I reached out to support and the determined there was an issue with the input cover. They are sending out a replacement
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