There are a number of similar posts on this issue but they didn’t address my issue or have a clear answer to the problem. I figured out the solution, so I thought I would contribute it to the community.
I have a secondary monitor connected to the Windows 11 Framework laptop with a DisplayPort to DisplayPort cable, which worked for about 2 week and then the laptop just stopped sending a signal down the cable. The drivers were all up-to-date and nothing in the operating system indicated what was causing the problem. Cable changes and testing on different computer determined that there wasn’t a hardware problem in the monitor or a cable problem.
- Following advice from Framework I uninstalled the display drivers using Device Manager.
- I rebooted the machine and reinstalled the drivers from the Framework web site
- This didn’t seem to solve the problem.
- I uninstalled the drivers again
- Rebooted the machine and checked Device Manager. The drivers were already back. I am guessing they didn’t get deleted after being uninstalled.
- Unplugged the monitor cable from the laptop
- Uninstalled the drivers and didn’t reboot.
- Plugged in the monitor cable back into the laptop. The monitor started working more or less instantly.
- Rebooted the computer and everything was back to normal and I confirmed with Settings that Windows was updated.
I don’t understand why not having the monitor plugged in, uninstalling the drivers, then plugging the monitor in all before rebooting resolved the issue. But that was the winning solution.
OS: Windows 11 Enterprise. All updates were applied.
Display adapter: Intel Iris Xe version 184.108.40.20636
Secondary Monitor: LG 34WN780-B
- Device Manager>Display adapters
- Right-click and select Uninstall Device
- Check “Attempt to remove the driver for this device”
- Click Uninstall