FedEx (local delivery) is the worst. I’ll save everyone the hassle of reading my long rant and just summarize – Fedex is the worst.
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Well… its been more than a week with my framework 16 stuck at clearance import… since may 28 2024 its been stuck in clearance imports. Talked to fedex they said the already got the documentation from framework, talked to framework and they said that I should allow framework 2 business days for a reply since they were contacting them… its been 2 days…
should i be asking for my money back now? Its not moving… im not planning on loosing over $2,000 dollars because of fedex incompetence…
FrameWork should be considering moving to UPS or even USPS…. This has been a nightmare…
Sorry to hear about your experience John, wanted to make sure that we are tracking this issue and I see that you are already in touch with us and received a reply from our Head of Logistics 2 hours ago.
if anyone else is experiencing a similar issue, please send me a DM. Thanks!
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Thank you! Just got a reply from the head of logistics. They escalated the case and provided fedex with additional documentation. Hopefully it’ll start moving. She told me if it doesn’t move by Tuesday i could get a refund. I would hate to get a refund but if there’s no other choice sadly i would have to get it.
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FedEx finally cleared it! Its in transit!
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woohoooo!
Great news, hope you enjoy using it!
Adding to the horror stories, my laptop arrived on time but the box was beat up and my keyboard didn’t work, thankfully support sent me another keyboard