I wanted to share with you my adventures with FedEx.
I ordered an AMD 13 back in April and got a slot in Batch 3 (yay!).
Expected delivery in Q4.
So far so good.
I got all the emails from framework
- about the hardware/software problems with AMD
- the resulting delays
- the payment stuff
- the shipping notification
Everything I got from framework was great (except that they tried to charge me twice and my bank initially refused the payment (twice the same amount, from the same company, in a short timespan), so maybe there is something wrong in the processing of the payment; but that’s not the important part).
Ok, now to the interesting part:
FW built my laptop and handed it over to Fedex.
Soooo (all timestamps in Europe/Berlin TZ)
Fedex said the package would be delivered by noon on Tuesday, 31/10/2023.
Tuesday, 31/10/2023, 12:00
We expect it to be delivered by the end of the day
(Maybe they also had another step where they said by 18:00 and changed it after 18:00; I don’t remember)
Wednesday, 01/11/2023, 00:00 (Holiday in (parts of) Germany)
(Screenshot from today)
Well, if you look at the calendar, a lot of time has passed since then (at least for a package)
I got a bit suspicious and tried to contact fedex:
The telephone numbers they give you on their website are:
- Phone number not assigned
- The general hotline. When you call this phone number they want to have your customer number, which (as a private person) I don’t have. This is mandatory
Cool. So I tried the webchat. This chatbot doesn’t allow you to talk/write to a human unless you explicitly write “Talk to a human”. The man in the chat assigned a case number to my delayed package but couldn’t give me any additional information. Yay!
I also tried contacting the framework support (on Tuesday, 07/11/2023) but haven’t recieved another mail after the initial “ticket opened”.
For the curious, this is the shipping history of my package
So, I want my laptop and I at least knew, that the last place it has been scanned, was “near” Munich.
So yesterday I got into my car and drove to fedex.
The people there were very nice and tried looking for the package but what they said was:
“We lost it”
The man at Fedex said, that they already notified Framework (since they are their customer, not me) and I have to contact Framework which is what I’ll do after I finish this post.
WHAT THE F**K Fedex. How can you lose an entire laptop?
I know I’m asking way too much, but if someone from Framework is reading this: Please consider using another service than FedEx.
Thank you for reading my post to the end.