Framework 13 12th Gen not powering on

Community Support
1

Hi, my framework 13 12th gen Intel no longer turns on, i tried the reset with removing rtc battery and normal battery, waiting 30 minutes… However no LEDs are lighting up at all if i only connect AC power. I also tried several AC adapters and all usb c slots and both adapter, even tried directly plugging in into the extension slots without extension in it.

Any advice what to do? Without any led info i am lost :confused:

2

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well … I’m afraid I found the problem :scream:… Wondering if this will be covered by warranty :confused:

3

Ouch. Provided you were not doing anything strange with your machine I would suggest it could be under warranty. When did you take delivery of it?

4

It was ordered and delivered April 2023…I reached out to support… It was just sitting on my desk with me at work, so no, i didn’t do anything extraordinary