Framework 13 AMD reboots crashes on hibernating

Community Support
,
1

When turning my FW on after it has been hibernating in about 1/3 of instances it crashes after the FW boot logo, then is stuck with black screen and keyboard backlight for about 60s and then reboots.

Has anyone else expierienced this issue?

2

Can you provide some more information? Like:

  • Firmware version
  • OS and version
  • Any messages in dmesg or other logs
  • What have you tried so far?
3

Bios version: 3.05
OS: Windows 11, 10.0.22631
Honestly I have not tried anything but a clean reboot so far. I wanted to check if it might be a common issue, before running down a rbbbit hole.

Event logs are attached

image
image1885×685 131 KB

image
image1929×641 60.4 KB

XML: BODY{font:x-small 'Verdana';margin-right:1.5em} .c{cursor:hand} .b{color:red;font-family:'Courier New';font-weight:bold;text-decoration:none} .e{margin-left:1em;text-indent:-1em;margin-right:1em} .k{margin-left:1em;text-indent:-1em;margin-right:1em} .t{color:#990000} .xt{color:#990099} .ns{color:red} .dt{color:green} .m{color:blue} .tx{font-weight:bold} .db{text-indent:0px;margin-left:1em;margin-top:0px;margin-bottom:0px;padding-left:.3em;border-left:1px solid #CCCCCC;font:small Courier} .di{font:small Courier} .d{color:blue} .pi{color:blue} .cb{text-indent:0px;margin-left:1em;margin-top:0px;margin-bottom:0px;padding-left:.3em;font:small Courier;color:#888888} .ci{font:small Courier;color:#888888} PRE{margin:0px;display:inline} <!-- function f(e){ if (e.className=="ci"){if (e.children(0).innerText.indexOf("\n")>0) fix(e,"cb");} if (e.className=="di"){if (e.children(0).innerText.indexOf("\n")>0) fix(e,"db");} e.id=""; } function fix(e,cl){ e.className=cl; e.style.display="block"; j=e.parentElement.children(0); j.className="c"; k=j.children(0); k.style.visibility="visible"; k.href="#"; } function ch(e){ mark=e.children(0).children(0); if (mark.innerText=="+"){ mark.innerText="-"; for (var i=1;i<e.children.length;i++) e.children(i).style.display="block"; } else if (mark.innerText=="-"){ mark.innerText="+"; for (var i=1;i<e.children.length;i++) e.children(i).style.display="none"; }} function ch2(e){ mark=e.children(0).children(0); contents=e.children(1); if (mark.innerText=="+"){ mark.innerText="-"; if (contents.className=="db"||contents.className=="cb") contents.style.display="block"; else contents.style.display="inline"; } else if (mark.innerText=="-"){ mark.innerText="+"; contents.style.display="none"; }} function cl(){ e=window.event.srcElement; if (e.className!="c"){e=e.parentElement;if (e.className!="c"){return;}} e=e.parentElement; if (e.className=="e") ch(e); if (e.className=="k") ch2(e); } function ex(){} function h(){window.status=" ";} document.onclick=cl; -->

[-](#) <Event xmlns="**http://schemas.microsoft.com/win/2004/08/events/event** ">

[-](#) <System>

<Provider Name="**Microsoft-Windows-Kernel-Power** " Guid="**{331c3b3a-2005-44c2-ac5e-77220c37d6b4}** " />

<EventID>41</EventID>

<Version>9</Version>

<Level>1</Level>

<Task>63</Task>

<Opcode>0</Opcode>

<Keywords>0x8000400000000002</Keywords>

<TimeCreated SystemTime="**2024-12-17T09:29:48.5176998Z** " />

<EventRecordID>19040</EventRecordID>

<Correlation />

<Execution ProcessID="**4** " ThreadID="**8** " />

<Channel>System</Channel>

<Computer>DESKTOP-FK02CML</Computer>

<Security UserID="**S-1-5-18** " />

</System>

[-](#) <EventData>

<Data Name="**BugcheckCode** ">59</Data>

<Data Name="**BugcheckParameter1** ">0xc0000006</Data>

<Data Name="**BugcheckParameter2** ">0x0</Data>

<Data Name="**BugcheckParameter3** ">0x0</Data>

<Data Name="**BugcheckParameter4** ">0x0</Data>

<Data Name="**SleepInProgress** ">5</Data>

<Data Name="**PowerButtonTimestamp** ">133788439666145282</Data>

<Data Name="**BootAppStatus** ">0</Data>

<Data Name="**Checkpoint** ">33</Data>

<Data Name="**ConnectedStandbyInProgress** ">false</Data>

<Data Name="**SystemSleepTransitionsToOn** ">26</Data>

<Data Name="**CsEntryScenarioInstanceId** ">58</Data>

<Data Name="**BugcheckInfoFromEFI** ">true</Data>

<Data Name="**CheckpointStatus** ">1</Data>

<Data Name="**CsEntryScenarioInstanceIdV2** ">58</Data>

<Data Name="**LongPowerButtonPressDetected** ">false</Data>

<Data Name="**LidReliability** ">false</Data>

<Data Name="**InputSuppressionState** ">0</Data>

<Data Name="**PowerButtonSuppressionState** ">0</Data>

<Data Name="**LidState** ">0</Data>

</EventData>

</Event>

image
image1915×1487 221 KB

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="AESMService" Guid="{ce6e83d3-a7d9-4a91-96e0-e018ad574610}" /> 
  <EventID>108</EventID> 
  <Version>0</Version> 
  <Level>1</Level> 
  <Task>0</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x8000000000000000</Keywords> 
  <TimeCreated SystemTime="2024-12-17T09:32:03.0299540Z" /> 
  <EventRecordID>100</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="18536" ThreadID="19700" /> 
  <Channel>SGX/Admin</Channel> 
  <Computer>DESKTOP-FK02CML</Computer> 
  <Security UserID="S-1-5-18" /> 
  </System>
- <EventData>
  <Data Name="attrUnicodeString">SGX is Disabled at AESM Service startup</Data> 
  </EventData>
  </Event>