Hi, my FW13 booted once, and now won’t boot anymore.
Specs: FW13, Win11, AMD Ryzen latest version (Oct 2024), 64RAM, highest res screen (curved corners), BIOS version unknown.
Yesterday, the machine booted to Windows, allowed log-in, connection to WiFi and for installation of software. At end of session, machine was screen locked and lid closed (not force powered down via power button, nor shutdown via Win11 power menu).
Today, the machine flashed up ‘Framework’ logo, then an error message about running diagnostics and attempting auto repair, before screen going dark/machine automatically powering off. Attempting to reboot took through to blue screen for error message about not booting windows correctly, before abruptly shutting down without input from me.
Since then, I’ve tried without success:
1, 30+ sec long-press of power button as powerflush (no response apparent)
2a, Unplug and replug power supply (orange power indicator LED was on, tried on both sides via USB-C in rear sockets), short-press power button → several brief flashes at power button, then in an off/powered down state without anything on screen at any point.
2b, as above for 2a, while tapping fn+F2 → no difference
2c, as above for 2a/2b, holding fn+ESC → no difference
2d, doing 2b then 2c; then 2c then 2b → no difference
3, Still plugged in to powersupply, pressing power button → no response in any way.
4, Unplugging, waiting 60sec, then re-plugging powersupply and short-press power button, results in 2a/2b (a few flashes of power button then off, without anything on screen).
Any and all advice welcome, else will contact FW support, else return to my Uni’s IT team, and failing that, a warranty claim.
Thank you!