Framework 16 AMD 7 AI350 series AMD RZ717 bluetooth issues

Windows 11, latest drivers and BIOS

The issue I’m having is, randomly when I have my Logictech MX keys bluetooth keyboard, MX3 bluetooth mouse, and any bluetooth portable speaker, the bluetooth itself becomes laggy and even randomly disconnecting. There’s no patter to it. I could be using them for 30 seconds or 6+ hours, and out of the blue the keyboard and mouse become extremely laggy, and just recently completely unresponsive. When it happens I turn off and on again the bluetooth in windows and it works again, for 30 seconds to 6+ hours. I’ve used this exact same setup on my old Lenovo laptop for 4+ years without any issues like this.

Anyone have an idea what could be causing this? Or any solution to this? Is the AMD RZ717 overheating maybe? Or maybe defective?

Thanks

Can you see any interesting information in Windows event logs?

Do the problems surface if you are using just one or two of these peripherals instead of all three?

Have you any real-time temperature graphs running, so you can see if there is a correlation?

About 130+ events regarding bluetooth. Most common is “The Local adapter returned improper ACL Data packet which was discarded”

also “The local bluetooth adapter has failed in an undetermined manner and will not be used. the driver has been unloaded”

“A command sent to the adapter has timed out. the adapter did not respond”

While HWInfo shows temps, it doesn’t show anything abnormal, but it also doesn’t show the wifi card on its own either.

Happens randomly, can be using 1 device or all 3

Super. They will be helpful if other readers here want to do some searching for you.

Can you supply any BIOS or Bluetooth driver version information?

Bios is 3.04 and bluetooth driver is 10.0.26100.8972

Another thing I’d suggest, if you’re generally a tech enthusiast or have patience for it, is to try Ubuntu running from a memory stick. I think you can test the Bluetooth stack without installing Linux, and if that works reliably it would point to the Windows drivers.

While not wrong, I don’t have the time/patience to test it that way haha. Especially since this is mainly my work laptop that sits on my desk all day at work, only sometimes taking it home with me. Being as intermittent as it is, I don’t really have the time to fiddle around waiting to see if it starts acting up after hours of use

Another alternative, and my last one, is to buy a low-profile dongle from eBay or similar. It should be super-cheap, and you may have more luck with Windows drivers.

Well, that doesn’t really solve the issue if the AMD RZ717 adaptor or something with the BIOS/Drivers are defective

Well, it depends on what your goal is. If you want to get your devices working again, with minimal cost and time outlay, it may be your best pragmatic solution. It is easily what I would do, as the device is likely to cost 10 GBP/EUR/USD. It will take up one USB-A slot.

To be clear, your laptop should be able to make use of an additional Bluetooth adaptor, even if another one installed and not working very well.

It is just bugs in the bluetooth firmware.
Linux had to code in some specific work arounds.
In the short term, probably best to disable the bluetooth device, and get usb bluetooth dongle instead.

Lots of little nuances with the MediaTek WIFi cards, another alternative is to swap it out for the Intel AX210 that Framework sells or there are a ton of them around on other sites too.

Had similar issues with the stock one that came with the original Framework Laptop 16 (RZ616?) swapped it for the Intel AX210 and the random issues went away.

Hardest part is getting the tiny little antenna wire connectors connected to the new card. My older fingers are much wider than when I was younger!

Sometimes Framework has refurbished ones for sale too. New they are about $20.

This sounds more like a Bluetooth driver or power-management issue than overheating. Since toggling Bluetooth fixes it temporarily, I’d try reinstalling the Lenovo Bluetooth driver and disabling Bluetooth power saving in Device Manager. Also check for 2.4 GHz Wi-Fi interference. If your setup worked fine on the old laptop, I’d suspect the new adapter or its drivers first