Framework 16 freezing in Standby mode and getting extremely hot

Community Support
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1

I’ve been dealing with this since the first month I’ve owned this, almost 8 months now. As soon as the laptop goes into standby mode and I come back to use it, it either restarted itself or the power button is flashing, indicating standby mode, the laptop is super hot and unresponsive and I must hard reset it. For some reason, there’s no information in the event viewer after the restart.

The Framework team was helping me for awhile and ended up sending me a new motherboard, but all that did is add a new problem, which is sometimes when it restarts it gets stuck at the bios and says that there’s no boot drive. A hard reset usually fixes that too. I’m at a loss and the Framework tech team stopped responding.

I’ve updated to the latest bios and drivers.

Framework 16 with Windows 11
2230 - Silicon Power 2TB (Main Drive)
2280 - KingSpec XG 7000 4TB
Ram - TEAMGROUP Elite SODIMM DDR5 (2x32GB) 5600Mhz

2

They shouldn’t have just stopped responding. Will you shoot me a modmail / DM with the email address you used to contact support? I’ll check it to make sure it’s still alive.