The problem is that updating the drivers is some trash, the date was changed and the drivers are very old. Bios is a complete slipper. For a product for such money and positioning as a gaming one, the bios is crap. How much time has passed since the release of Framework 16, and it is normal for bios and driver installation. It seems that the company abandoned trusting customers who expected normal support. There are also problems with cooling and the loud 7700, the product is raw and no one does anything about it, only promises. Where is the promised 240-watt power supply unit?
If you don’t like it, send it back or sell it, get something that you do like, and move on. Be well. I hope that you find peace.
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Framework promised a 240w psu?
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Just a 180W one, and it sits right here next to my FW16 …
And the drivers etc. all work. Driver and Bios installation went out of the box running KDE Neon 22.04.1 (now upgraded to KDE Neon 24.0.4.1).
As the others said. If you don’t like it, send it back or sell it. Nobody forced you to buy it in the first place, nor to keep it.
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My cloud to yell at on this point is that they didn’t promise a 240W power supply. They acknowledged that the 180W is inadequate for the 16 and then said “the standard supports it, someone else will do it.”
I do agree with the broader point that the 16 was not released in a state I would expect given the marketing and the level of polish on the 13 at release.
As for the bios itself, can’t say? I don’t own a 16. If it’s anything like the 13, then I imagine people (like OP) are wanting an experience more like name brand gaming laptops. I don’t even think the framework has that many knobs that could be turned though, and it certainly doesn’t expose them to the user if it does.
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When buying expensive things, you expect them to work as stated. Why should I waste my free time arguing with support about a bunch of problems with the product. Sometimes the keyboard backlight turns off, then the touchpad falls off, sometimes the ports don’t work, then the 7700 makes a noise like stones on glass when it turns on, then the drivers don’t work and there are no updates for more than half a year. Is it a new Dell or something?
I will be silent about the panels near the touchpad, because the quality of the fit is horrible.
When buying an expensive thing, do you have to finish it yourself? This is something new.
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Thanks for the tip, but these PSUs don’t fit the 16.
The driver update did not update the drivers. It only fixed an install problem that was introduced by a recent Microsoft service pack. I.e. fixing a bug that prevented driver install.
USB PD requires signaling that will not be present on a DC barrel connector. DC barrel connectors are only capable of carrying DC + and -. You cannot adapt a DC barrel connector to USB PD.
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As far as I’m aware, there are no 240W USB-C PD PSU’s available yet. I imagine if there were, the forums here would’ve been bombarded with posts.
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There has been one 240w power supply released, but it is currently mainly used for evaluation purposes. It isn’t sold to the general public, and I believe inquiries need to be made to get one.
Here’s the link for more information.
There has been a link to a digikey listing of a DELTA brand charger: Framework 16 Charging Efficiency-60W/100W/140W/240W - #23 by Gmanny
Manufacturer’s product page: Power and System - ADP-240KB B - Delta
Looks like it’ll be available for shipping from DigiKey mid-December 2024. I don’t need it, as I don’t have the dGPU. For me, even the 180W adapter is oversized. The USB dock with 100W PD is all I need.
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Whole lot of patronizing replies in this thread.
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It’s predictable though… I’m a big fan of the coarse angry rant genre, myself. I always feel a touch let down that the culture isn’t more receptive to the format.
I’m happy with my FW16, but that could easily be because I don’t have the time to use it with enough care and attention to notice the problems. The thread title made me chuckle.
but look at those 32 week “lead times”
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So eloquently put. It’s not the “deal with it or gtfo” crowd that’s gonna keep any company in check.
I don’t agree with you here. I have had multiple interactions with Support when I ran into issues, and spoke up when the initial run of the 16" was delayed yet again - macropad, then the clear keyboard, for example, and was rewarded with numerous reddit downvotes. So it goes.
I just don’t see much purpose in figuratively stamping one’s feet and having an internet tantrum. Either work constructively - which can involve being blunt and pointed - to get things to a point at which one is satisfied, or change your path. Yelling at the clouds isn’t productive. It doesn’t seem to be worth it to put up with all of the grief, rather than changing direction and being happy.
So while it is not “deal with it or gtfo”, it is “do your research, know what you are getting into, and if it is not a good fit, don’t do it in the first place, or if you did, assess if it remains a good fit or if changing course would be better.” That’s not as nicely encapsulated, but it’s a better representation of my point.
Have a good day.
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Thank you!
I definitely agree on the being constructive part! Problem is, the constructive behavior is to contact support and work through the issues with them, but what if the support experience then disappoints? I disagree that one should then silently accept their fate and move on - the “changing course” part. Sure, take care of yourself so that you can still do what you need to do with a different laptop or whatever, but also make your experience known. Otherwise how people after you will even know what they are getting into? How one part of the company will know what the other is doing?
Wish you, and everyone really, a good day as well!
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Fair points. One should speak up if the experience is not ideal. I had to do so via social media for an issue with a laptop from a different manufacturer, after previously having been stonewalled. In general politely but firmly insisting that an issue be escalated has worked well for me. I have been fortunate in that I have had very good experiences with Framework Support on the various occasions that I have had to engage them, but I do see where others have not, such as having laptops at service centers for months. That’s not a good outcome for anyone.
To recap - yes, people should make their issues known. Eventually it might get to the point of being healthier to note the issues, cut losses, and move forward.
Thanks for the interesting and polite exchange!
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Nice! And I’ve also been very fortunate to have my FW16 be very good to me, and everything I hoped Framework would deliver, without problems.
So much so that I’m so pumped to recommend Framework to every friend, family member, my employer, etc. Then I read detailed, factual documentations of some of the support experiences on here, and suddenly I feel like I shouldn’t recommend it to people cause it would be quite awkward if they trust me and then get an unlucky unit or place in a ticket queue.
And if I explain to them the reality that we see, that maybe there’s a 0.01% chance you’ll have to battle the support or just return the lemon if you get one, suddenly it doesn’t really sound like the nicest product to get, especially for the money it commands.
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I am not sure that I would recommend it to someone who was not comfortable tinkering with things. I did get one for my wife, but then I got the “I don’t want to marry no okie from Muskogee, I want to marry a pilot…” oh, wait, wrong context…she was more comfortable on a mac. So, I wound up with a backup 13" to go with mine. Convenient for tinkering - see above.
The company is having growing pains. My machines have been solid enough and I am comfortable enough hacking on them that I personally would be comfortable using one as my primary work machine, although none of them is. Each individual has to decide if they are comfortable with that. Like you, if I recommend them, I am clear about what an individual might expect. I’ve run into issues with machines from all sorts of manufacturers, so its not that. But something like Applecare or on-site support isn’t an option, and people need to make sure they are ok with that.
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