I just set up my Framework 16 following the quickstart guide with no issues. I have a keyboard, number pad, and touch pad as input modules and followed the guide for placement options.
When I powered it on to install the OS, the number pad and touch pad were detected normally, but the keyboard is reading as a second touch pad on the far lefthand side of the laptop. When I move elements around, I can get the number pad to read on either side and the touch pad reads fine when moved around. The keyboard doesn’t read at all on the right or center positions and continues to read as a number pad on the left side. I checked the connector, tightened the screws, tried reseating everything and restarting - nada, exact same results. I put in a support ticket, because I’m guessing this is a problem with the keyboard component itself, but I’m curious if anyone can think of something obvious I missed.
Welcome to the forum.
Hm, where does it show as being a numpad? Screenshots?
What operating system are you on? Or trying to install if you haven’t yet.
Could you remove your real numpad, then screenshot what the keyboard shows as in device manager, if windows, or run lsusb in terminal if linux.
Have you checked what it shows in keyboard.frame.work? May need to use Chrome if you normal browser says it’s not compatible.
Showing up as a numpad is pretty odd.
Also, the all bold type only makes it harder to read…
It shows on the screen before booting. I’m planning to install Ubuntu Linux but haven’t gotten that far, because I can’t hit F2 to get into the BIOS. Photos attached of arrangements where it reads and doesn’t read.
(Sorry, I’m new to Framework and this forum so I didn’t notice the text was bold!)
You’ve tried & F2 just will not respond? Forgive the basic question. I ask just to be sure. How the laptop identifies what a module is & where it is, is a separate / can be separate from whether it’s keys work.
Does backlight control work? That should be Fn+spacebar
Any chance you have a usb keyboard? I don’t know how long Framework support will take to get you a replacement, you might want to get a usb keyboard in the meantime just so you can setup & use it while you’re waiting.
If you haven’t already, could you check what it shows when the numpad is on the right, and the keyboard is not installed at all?
I’m guessing the problem might be your midplate. Because what it’s reporting is inconsistent. Showing nothing when the keyboard is on the right, rather than it being reported as a 2nd numpad to the right of the real one.
I might try the external keyboard, but thankfully I’m not in a huge rush - for once I bought a new laptop before the old one died completely! I’m also going to be brand new to Linux, so it might be better to not add input issues into the mix…
That’s certainly weird. I’d guess that it’s either just your midplate which is malfunctioning, or midplate and keyboard.
Can’t think of much to suggest. You mentioned tightening screws & reseating things. Did you check the midplate cable? Both ends you could check.
The system detects the type of keyboard & it’s location in a way that should work even with a broken keyboard. Each keyboard has resistor connected to one of the pogo pin contacts. It’s so simple, on the keyboard’s side at least, that the fault shouldn’t be on that side. That’s why I suspect the midplate.
