It happened to me again - again while playing OW2 (but then again, I use this for mostly gaming, so I am worried if it ever happens in a middle of something more important like work or in a middle of a video editing session).
The only thing I can think of is the firmware version? This didn’t start happening prior to 3.05 (was on 3.03 before).
I do have the 7700S if that makes a difference. No warning, just all of a sudden everything just turns off (screen goes off, power light goes off - almost like a desktop getting the power plug pulled).
So far it hasn’t happened to me in Fedora, just in Windows. May or may not mean anything. Just putting this into the experience pile so we can get more data points to troubleshoot.
Here’s what I found in Event Viewer:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
No other errors. So Windows didn’t experience any errors that would cause it to shut it down. Apparently, it didn’t even know the power was going to cut to log anything - it was only booting back up the next time before it logged something about being unexpected power loss.
Experiencing random shutdown now since I’ve updated the BIOS to 3.05 from 3.03. I checked my event logs and the only critical log was the “Event 41, Kernel-Power”. While the power to the battery is still at around 80% and laptop is connected to power.
This occurred while playing Marvel Rivals with external monitor connected to the dGPU. I didn’t experience this problem prior to the bios update to 3.05.
I experienced the shut off problem too last night.
Loaded the new bios version 3.05 one week ago and had my first random power off last night while starting up Helldiver2. Could there be something going on with the power ramp when it has to hand over to the separate graphics card?
First time this has happened since I’ve had the laptop in July 2024.
Can confirm this is also happening to me when doing GPU-heavy workloads in Davinci Resolve. May need to regress to bios 3.03 (which sucks because of the disconnecting usb problem).
FW16 with 7840/7700s. Laptop is plugged in to the back right USB port. Battery is set to sit at 60% and not charge more. Kubuntu 24.04.
2x USB-C ports. 1x HDMI, 1x Ethernet, 1x SD, 1x USB-A. The USB-C powering the laptop is the back one on the right, closest to the screen.
Laptop will just shut down instantly. Has been several times on initially trying to load a game and once when in game but an obvious memory leak was slowly killing performance in that case, but same behavior. I am running a second screen using a USB-C out port.
Laptop requires restarting by using the power button. The issue is most likely not an overheating as it doesn’t make any sense. I’d be hard pressed to even suspect heating as the culprit. Highly likely it’s a power issue.
Using the “official” power supply offered during checkout. If it was a desktop and doing this the first thing I would change is the power supply. It’s either drawing too much and protecting itself of not being supplied enough and failing.
Some additional details for what I see on FW16 AMD:
USB-C in slot 1, nothing plugged into it.
Ethernet in slot 4, passing traffic sometimes, wifi being used otherwise (unsure which I was using at the time of the “pause, shutdown”
USB-C in slot 5, with FW 180W PSU plugged in.
USB-A in slot 6, with headphones plugged in.
FW16 with 7840HS and No dGPU, No 7700,
Had the laptop been through any suspend cycles beforehand…For me, not known.
My FW16 shut itself off also.
No messages in the syslog.
Ectool panicinfo was empty.
Ectool console did not show a EC power cycle.
No MCE info.
No pstore info.
Symptoms:
Screen goes blank or freezes.
Wait about 30 seconds.
Fw16 powers itself off.
On reboot there is no evidence in any of the logs as to what went wrong.
It only happens occasionally, say once a month. Every time it has been while watching a video.
Os: Ubuntu 24.04 with 6.12.3 mainline kernel
So, if anyone is able to reproduce this more often, and notices any sort of pattern/cause it would help.
There might be two different problems people are seeing:
Screen blanks for 30 seconds, powers off itself.
Powers off immediately, no screen blank pause before hand.
I was seeing (1).
I am planning to write some modifications to the EC firmware so that it leaves some trace of why it powered off, that should allow the “ectool” to then retrieve the power off reason with a new command.
For the ectool to be useful, the laptop needs to be attached to a power supply at the time because if attached to a power supply, the EC keeps itself powered on, even if the laptop powers itself off. Fortunately, I think everyone so far, if they give enough details, has said the laptop was attached to a PSU at the time.
Another thing to maybe add could be the EC keeps track of how many times it has power cycled, suspended since the last EC reset. This would let us know if the EC also reset itself when the problem occured. Note. If the EC resets itself, the whole laptop powers off.
This might be something that could help diagnose the EC resets.
Before the problem, if people could do a “ectool console” and note down the timestamp at the beginning of the line. Call it timestamp A.
After the “random shut off”, do an “ectool console” and note down the timestamp at the beginning of the line. Call it timestamp B.
If B < A the EC reset itself.
If B > A the EC did not reset itself when the laptop “random shut off”.
One can test this (EC not resetting).
Have PSU connected.
Use ectool to note down timestamp A.
Select Power off and power off the laptop the normal way (from start menu etc.)
Power on the laptop.
Use ectool to note down timestamp B.
Expected result: B > A.
One can test this (EC resetting).
Have PSU connected.
Use ectool to note down timestamp A.
Select Power off and power off the laptop the normal way (from start menu etc.)
Remove the PSU.
Wait more than 40 seconds. (This should reset the timestamp to zero as the EC resets itself)
Have had the same problem twice since the latest BIOS upgrade
No freezing, just instant shutdown
My BIOS 60% charge limit also seems to be experiencing problems around when the computer crashes, reaching levels of ~80% around the crash, though it hasn’t happened often to be certain the two always coincide
@Kieran_Levin any feedback from Framework about this issue ? Did you or your team experienced this kind of sudden shutdown yet ?
Can we (the community) help in any way to help you iron out the issue ?