There have been a couple threads about this, but with no resolution.
I see this behavior periodically where after going to sleep, and resuming, the keyboard backlight doesn’t come on.
Generally (but not always) the keyboard is not visible in the keyboard.frame.work configuration tool, but the RGB macropad is visible. Sometimes the keyboard is visible in the tool, and I can use it to turn the backlight on. Either way, the keyboard and macropad do always work for typing - that’s never been an issue for me.
If I hibernate, and then resume, backlighting works normally for both my keyboard and my RGB numpad.
I’m using Windows 11 Pro, 24H2.
Is there anything I should try?
I forgot to mention that I did the EEPROM reset for both the keyboard and macropad, with no improvement.
I have this issue too. One thing that I found that works is unlocking the keyboard/palm rest/track pad locks and slide the track pad back/out and back in. It resets it, but I’d assume it would have the issue again if it were to sleep again. I also know this isn’t a great solution but it’s better than a restart.
I’ve had pretty good luck with hibernating and then resuming from hibernation. I’ve only done it a couple times, but it came back up with working lights each time.
Usually I just ignore it. It annoys me more on principle than in practice.
I typically shut down my FW16 so I don’t usually have this issue but when I don’t this does happen. My work around works and it’s pretty quick. I can deal with it, but it’s still a minor annoyance.
After my last message, I changed my power-management settings so that it hibernates rather than going to sleep, and I haven’t had the lights-out problem since then.
But, unhibernating takes a little longer to come back on, as compared to waking from sleep… Not sure whether I’ll leave it this way or not, but hopefully this finding helps the Framework team or someone in the community identify the root cause and come up with a fix.
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It’s been a couple weeks now and I think I’m keeping the hibernate-only configuration.
The resume delay isn’t too bad and it’s nice to have a working backlight every time.