Framework Laptop 13 61Wh Battery has been unavailable in the Marketplace (UK) for quite a loooong time (several months). Is there a supply issue holding things up? When can we expect 61Wh batteries to be made available again to UK customers?
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2nd this! Shut up and take my money!
It’s been six weeks since this question was posed - please could a Framework staff member provide some information?
Reply received from Framework support - “we still do not have an ETA for the 61W battery’s availability”. No explanation as to why they’re not available. Meanwhile, the battery on my device is sitting at 80% capacity and worsening.
Meanwhile, I order a replacement battery for a Lenovo P14 at work and it arrives NEXT DAY. This is the reason why we will still not consider Framework for a professional setting; we need laptops and parts available at all times.
C’mon folks, your main core value is repairability… how are we supposed to repair our equipment if it takes months to get hold of an essential, consumable part.
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Any chance of an update on the status of this situation from Framework staff? We would like to buy new batteries from you (and have been waiting rather a long time).
To be honest, it is starting to seem rather rude to UK customers that FW staff apparently can’t be bothered to post any response to this, even just a holding one.
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Update - contact support, and they will create a special order after interrogating why you need one, asking for screenshots of your current battery health and then escalating the ticket.
Such difficulty to get a simple replacement part. I really want to like Framework and I love the laptop, but their support for current products is worrisome. At what point will they simply give up selling parts for the FW13 altogether?
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a few things to mention here.
This is a community forum, which means that this is a platform for community members to communicate, discuss etc. not a place to get official answers from Framework. if you have a question, reaching out to the support is the right thing to do to get an answer from framework.
The battery is not OOS for UK only, but for other regions as well. nothing specific to UK.
You can reach out to support team and they can help you purchase one.
Not sure why you are worried, are there any other parts that you can not purchase?
I received an email saying it’s in stock now but the order system gives me the following error message when I try to order it (on its own):
Sorry, we only have stock of that item at one warehouse. You can only purchase it when combined with a laptop order.
I don’t want another laptop; I already have one hence why I’m buying this part for it!
Following Colm_Donnelly’s message above, I opened a support ticket to request a special order for this but I was told they’re no longer able to create manual orders (even though they were previously able to) because “it is not available from site recently”.
I was also told that stock would available soon but they weren’t able to give an estimated timeframe. Given the lack of availability for many months, I don’t think I’ll believe this until it actually happens.
I feel a bit disheartened by this whole situation. Evidently, there must be stock of this part since new Laptop 13s are being sold with it but clearly new buyers are being prioritised over existing owners. This really doesn’t feel consistent with the ethos of Framework.
It is possible they are waiting for the complete rollout of the battery extender thing before shipping any more 61wh batteries to avoid having to give everyone extended warranty.
I think stable BIOS updates which include the battery extender feature have already been released for 11th and 12th gen Intel mainboards which are the 2 generations which shipped before the 61Wh battery came out.
Guess it may not be that then.
Edit: actually nevermind the battery extender bios for at least the core ultra is still in beta and was just released. So might still be it.