Hello, I bought a Framework 16 laptop last year in December and assembled it. Largely, everything has been going fine with the laptop until I made the mistake of attempting to install the latest BIOS update on my computer. At first, everything there seemed to be going OK, until about 10-15 minutes…

I can understand the frustration and I empathize with you. I would be super upset myself waiting as I have a brick on my desk. What I will say is I just read a response (on a different topic/thread) yesterday and a FW employee actually chipped in on another user with similar frustrations with delay …

Welcome to the community @danielson . Framework does not have a huge support department like other mainstream laptop manufacturers. They are getting to tickets as quickly and efficiently as they can with the team they have. They are the best resource to identify and resolve issues. We are all end…

No offense, but is the expectation to get an answer in <1 business day? Obviously faster support is better, but I’d always expect to wait 2-3 business days before getting a response.

I guess my expectation is not really around response time. It is that there is a mature support organization with different contact options is attached to the products. Here we can only contact support via email or form. The form itself tries to nudge you into selecting a community support option, …

Is the light where you plug in the power blinking or changing colour? Have you tried plugging in another monitor via HDMI or Displayport? Have you tried removing the 7700S card? Hugh

No, the light does not blink or turn on when I attempt to power it on. If I plug USB-C (displayport) into the ports they turn orange but nothing appears on any external monitor. No, I have not attempted to remove the 7700S card. I might be able to give that a shot tonight. Most likely, this seems li…

This is a software issue (if you really had no problems before updating the bios) and I am almost certain that this can be resolved. Mostly applying the bios update again and / or performing a mainboard reset will be involved.

Those are some fair critiques, I hope your problem has gotten some resolution.

I have. They’re RMAing the main board. It took a little while to get that through but I just got the order confirmation for the refurbished board yesterday. They have said a couple of times that they’re swamped with support requests at the moment, so maybe my problem is not unique. All in all, this …

Hi, It is good to hear you are on your way to a resolution, with the solution being what i expected. It is a shame they have not implemented the hardware so that it is unbrickable.

Framework laptop 16 firmware update bricked my notebook

Community Support

Xiao_Jin_Ling July 22, 2026, 6:53am 23

I successfully got my Framework 16 7040 mainboard unbricked after an interrupted BIOS update:

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Framework laptop 16 firmware update bricked my notebook

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