Thank you for having this conversation, and I apologize for missing it; I was not working. As the lovely mod team has suggested, I am not a support representative and cannot expedite the process. That being said, whenever I see a post like this, I check on our end to ensure that our support team did not do anything wrong and that you are not blocked by an internal issue causing delays.
The community forum is not a support platform. While community members are encouraged to give advice, help troubleshoot issues, or share knowledge base articles others might have missed, the proper route for help is to contact the support team.
We had a support backlog a couple of weeks ago, and our initial responses were delayed. The team has worked hard to resolve this, and the majority of the cases were closed. Some were escalated internally for further investigation, which unfortunately caused a small backlog in the internal queues. This is why Kenneth received fast responses for a while until their issue was escalated internally for further review.
We are currently focusing on this internal queue backlog and hope to resolve it as soon as possible. Feel free to share this information if you see other community members affected by delays. Since it’s an internal queue backlog, the number of affected individuals is quite low compared to the previous one.
I honestly love our community and the enthusiasm to help others within it. I’ve never seen anything like this elsewhere, and I definitely appreciate it.
P.S. Azure is right. I’ve asked people to DM me for certain issues (such as customs delays) in the past. My apologies if this caused any confusion.