I contacted support over two weeks ago and then a little over a week ago regarding my laptop’s CPU possibly being faulty/the warranty policy, (and, I think it also would fall under the issue here: Piece of mainboard partially melted - #29 by Twistgibber ), but haven’t received any sort of reply.
I have contacted support in the past and they have been quick and prompt, and yet now there is radio silence. I need my laptop to function correctly/to receive a refund ASAP, because I rely on my laptop. It seems strange that we get quicker replies to minor issues than to major issues–is there an abundance of major issues that people are experiencing?
I want to keep supporting Framework, but it is just getting increasingly frustrating the longer I wait with a near inoperable computer. (And by inoperable, I really just mean in the “slightly beyond office usage” category of light gaming).