IMO this is an overreaction. I mean, the 96 GB RAM configuration is explicitly not supported by AMD. The fact that it works at all is already a benefit for people who want 96 GB, and you’re supposed to get the 96 GB config with full understanding that no support means stuff like this. They could have instead had a software lock which would only allow up to 64 GB of ram to boot the system, would you be happier then?
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Where did you get the Information that 96GB is definitly not supported? The AMD Specs Page states up to 256GB RAM for the 7840hs and 7940hs.
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Really? Unsupported?
So why does Framework’s own system builder page for Framework 16 LITERALLY allow you to set the RAM at 96GB?
Framework | Fix Consumer Electronics
But please, tell all of us who are using this product at specs that AMD states is supported. And that Framework is very happy to sell it to you with this. Please tell us how this is all just an “overreaction”.
You need to take the fanboy glasses off and demand better from a company that has sold us laptops at prices well above competitors. And we still bought them as consumers because we believe in their vision. it’s time for Framework to step up and do what is right by us and get with AMD and fix this nonsense.
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and I’ll provide the literature for @Gmanny to go read as they clearly have not did so thus far
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This aggression will not stand, man. One can disagree without being disagreeable. Do better.
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Please provide an explanation as to why they explicitly sell Framework 16 laptops TODAY (I could buy another right now if I want to) with 96GB RAM configurations. The link to the system builder is in my post above and on their main site. Feel free to buy one and enjoy your paperweight unless you are fine with using drivers that are ancient, full of bugs, and perform worse in recently released games.
I’m replying on one right now that is running 96gb. If it runs into issues, that’s my issue to deal with. If you want an answer regarding why Framework sells 48gb sticks, you will need to take it up with them.
You are needlessly aggressive. Kindly ruminate on why.
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Then you have accepted that your unit performs poorly, not what you actually paid for, and are content with that. You do you, go you!
…but for others who spent this money, and they dare to want this to work the way it should, it is absolutely acceptable to hold this against Framework. They know 96GB has problems. They know it can’t use the latest drivers. And yet they have no problem taking your money for it. And yet they have not communicated to all of us on the plan to address this issue (you included despite you sticking your hand in the sand on it). Could it kill the company to tell us that they are working on this with AMD? That they know what the problem even is? Nope, apparently that can’t happen. It is a common criticism on this forum on the quality of their customer service. These aren’t rare, isolated incidents.
Look we all paid a lot of money for these things. You are perfectly okay to be angry at a product for not doing what it was supposed to do. You do not have to defend the company to defend the purchase to yourself.
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It works fine for my use case. It is clear that 48gb dimms might be dodgy. Fall back to 32gb dimms, then move to 64gb or 128gb ones when they are available. Don’t blame others for the choices that you have made.
Edit to strikethrough my incorrect, unnecessary, and unkind comment, but to leave it as a reminder to me to do better.
Have you read on this issue whatsoever? This has nothing to do with the 48GB DIMMs. This is purely an issue with the iGPU on memory configurations higher than 64GB of RAM. If the iGPU is basically removed from the equation and the dGPU used only, there is no issue here whatsoever.
This is an AMD chipset issue. Framework is an AMD chip reseller. If Framework’s position is that this is on AMD to fix, then Framework should be responsible and remove any and all products at this configuration from being sold. As it stands, consumers are allowed to buy these configurations and given zero heads up that known issues exist. If you think that is okay, you have a serious issue with yourself.
Stop blaming the consumer for the actions of the vendors.
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And that isn’t even mentioning the fact that the later AMD driver, past the one that still works, is now WHQL. This means that it pushes onto people who use Windows 10/11. So even if Windows consumers elected to back install the driver to a working one, unless they know to disable driver updates in Windows, they’ll wake up with a seemingly dead laptop one day. This already happened to me as I forgot to do that. It’s a completely normal part of Windows to do this and Microsoft wants drivers to get updated to fix bugs and security issues.
But I guess we need to keep blaming consumers for those decisions right…?
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Whatever. Have a nice life. I hope that you find peace. Goodbye.
The above was unnecessary, I was in the wrong. Striking it through.
More gas lighting from people about it being an overreaction.
As a unreal developer I need RAM to do my job. my other razer blade 14 with the same AMD chip has 96 GB of RAM and its’ fine.
Needing to have 63 GB or less of RAM to use the device i paid for isn’t overreacting when the device is a brick with the drivers need to do work on this.
Remember there are other devices you can buy that do work.
Please don’t take any critical feedback from users here as us hating framework, we love framework and want it to be successful. We also have standards to apply when a product is being sold that is non-functional for this use case.
Thanks for the support on this one.
I already have to deal with framework support / other framework users invalidating objective problems using the device in spec that gone unfixed for 6+ months. It’s nice to see other people have the same problem and care and have standards.
Then sell it, get something fit for purpose, and come back when Framework has an offering that is. Pointing out that there is documentation that the 96gb configuration has not been fully tested isn’t gaslighting. Pointing out that Framework could make that more clear is fair. I’m sorry, but I am not sympathetic to complaints that it doesn’t work. If one needs those capabilities, one needs to do the research to be certain that they will be met.
The claims of fanboyism and gaslighting are unwanted, unwelcome, and serve only to debase the conversation and the community.
Edit - struck through incorrect and unkind comments, but left them for continuity and a reminder to do better.
You don’t understand that the laptop doesn’t work with 64 GB either.
96 GB is supported and tested. If the above posts don’t convince you I don’t know what additional information I have to add on that one.
I did extensive research before buying this laptop and it was supported, AMD broke it after and framework and AMD has done nothing to fix it.
You go around on the framework forums gaslighting them about reporting real problems with the device, the last thread here you bullied another user
It would be nice of you followed the framework forum rules on this one
Going forward im going to stick to framework forum rules and ignore replies like this since they are unproductive.
Unsurprisingly I don’t agree with you that questioning what someone expects Framework to do about a USPS issue constitutes bullying, but you are welcome to your opinion. I am simultaneously impressed and bewildered that you either remembered that or went looking for it.
If I am mistaken here and the system doesn’t work properly with 32gb dimms either, then I am wrong and that is my mistake. I unfortunately waded into the thread due to the comments around 48gb support. I recalled something around them not being fully vetted, because I had that concern when I got my system. I found those links and posted them. What they have to say about 48gb dimms is pretty clear. That may have changed since those pages first were posted, but that’s what we have to go on.
I hope that you are able to get your system working. If something from Framework or an upstream vendor like AMD broke it after the fact, then I don’t think that it’s unreasonable for you to be offered the choice of a refund, to have your warranty extended after there is a fix, for as many months as it was broken, or some other resolution with which you are happy.
I apologize for the mistake. I could have read the full context of the thread better or been clearer that I was weighing in solely on the narrow point of support for 48gb dimms.
I am not now, nor will I be shy about speaking up when I think that people are being unreasonable. I expect people to do the same with me, as you have here. I don’t agree that my comments are gaslighting or bullying. Like you, I don’t find arguing those points to be worthwhile. I do think that we all can be better about not going there.
Have a good evening.
Thanks and sorry if my reply sounded mean, im just feeling really down about this issue and just want me laptop to work its extremely demotivating when people show up and say your problems are not real.
I am all to familar with that when i reported intel raptor lake as being defective and everyone said i was wrong and stupid.
From having run customer support for years, the worst thing you can do is talk to a user had a problem and say they are wrong and invalidate everything they said. I get there isn’t much you can do about a UPS problem, but it makes these users feel terrible for their purchase.
If you agree with them and suggest how they can improve the problem it goes over a lot better.
You are more then happy to go to framework sucks forum posts and correct things that are wrong, but you shouldnt invalidate their user experience.
What i mean by gaslighting / invalidating the user experience is someone reports a bug and they get a reply that its not a real problem and they are overreacting and they are using it wrong.
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First, please let me be clear: you do not need to apologize. You correctly pointed out my mistake. I appreciate that you apologized, but you didn’t need to. This is a really good community, and I have gotten more out of it than I ever can give back.
I’m with you that having the system work then break is horrible, and I meant what I said regarding the options that I think are reasonable (refund, warranty, etc), it wasn’t just blowing smoke.
Hopefully you have a ticket open with Framework Support, AMD, or both. I know that there is an AMD (linux?) dev who is on these forums on and off. I admit that I (still) haven’t read up on this to see if it is windows, linux, or both.
Point taken re support. I have done it, but far enough in the rear view mirror that I have forgotten how to win friends and influence people.
Thank you for the exchange, and I hope that you don’t have to wait a long time to get resolution, whatever path that might take for you. Sorry that you are dealing with that hassle.
Yeah im more thinking that ill donate the laptop to someone, I own 7 framework laptops so this has become a big problem for me.
Maybe i can find someone on the forums or discord to donate this to and be done with it.