I have a brand-new FW13 AMD 7840 (DIY + 32gb, 1tb ssd), BIOS 3.03, Windows 11 Pro updated to latest, driver bundle installed. The laptop works fine when used as a laptop. When used docked with a USB-C monitor, Windows 11 Pro / the laptop has problems with connected devices (but not the screen itself). There are different symptoms
After login with monitor connected, Windows 11 taskbar is gray without icons (just a non-usable chevron on it)
If connection is done after login, sometimes the taskbar is not gray and usable, however, when I try to use via USB hub in monitor connected devices connected, the system hangs in different places. Web cam, it does not work but shows a gray picture in settings. If I try to enumerate sound devices in windows settings: settings menu hangs. However, keyboard/mouse and embedded ethernet works so far.
When switching off or restart the device (both cases) during or after being connected using Windows 11 shutdown, the operating system shuts down (is black for a while) but the laptop stay on (power button light is on). 10s hard shutdown needed then.
When going to standby, the system does not restart when clicking on the power button / keyboard. 10s hard shutdown needed.
Summary: Windows 11 hangs when connecting things through a monitor (or hub).
Questions to Framework or the community:
Has anyone experienced something similar?
Has anyone successfully operated a Lenovo P27h-20?
Any other hints or trick and tipps
I have tested so far:
Monitors work well with Lenovo and Dell devices (power delivery, all devices, etc).
Cable is the one which came with the monitor. All branded as USB-C. Other (considered more lower quality cables have the same problem).
Usage without monitor: Works
Usage with 100w usb charger: Works
Disconnected all devices from the monitor: No improvement (there is an embedded usb-ethernet card)
Windows 11 re-install: No improvement
BIOS 3.03 flashed again: no improvement
Latest AMD drivers: No improvement
Tried top right/left and bottom right ports. All work (screen, charging, ethernet/keyboard but have the same problem)
Looked at the Device Manager: Sometimes refreshes out of nothing (which is an indicator that some devices are added/removed (have not figured out which one)
Looked at USBTreeView (a diagnostic tool for USB connection/hub/tree): No changes visible there (which is very trigger happy if something is going on with loose connections or devices).
Lenovo P27h-20: Power Delivery (85W) works, ethernet works, attached mouse/keyboard works, attached webcam does not work, sound enumeration hangs, sometimes the generic device settings page hangs. Windows 11 hangs (gray taskbar).
Lenovo P27h-10: Power Delivery works, Windows 11 hangs (gray taskbar)
Next steps for me are
Dig out a old USB-C hub and try with that
On Monday test it with a Lenovo Thunderbolt dock and some more usb-c monitors at work
I’m having trouble with my CalDigit TS3 dock on a 7640U. It was fine on my 11th Gen Framework but the AMD seems like its having trouble with the wired Ethernet, and dual monitors…
While figuring out the old USB-C hub, I realized that it is the attached webcam. As soon as I disconnected the camera (and rebooted, etc, the monitors behaved just perfectly as expected. The hang also start if I connect the webcam on the hub (w/o monitor) or even directly on the FW13 w/o any other device.
A “Logitech HD Pro C920” (probably the most common webcam sold in the market since 10 years). But also a cheap knockoff camera triggered the behavior.
So status is now:
Issues as above, however
triggered when connecting a external webcam (sample of 2) to a USB-A port directly on the FW13 AMD.
Yes, I also ran into the same problem on my Laptop 13 AMD. There is a known incompatibility on Windows 11 24H2, the workaround is to disable the AMD Audio CoProcessor. There is no solution or official feedback from Framework yet.
I’m commenting to report that I’ve also encountered these issues on my AMD FW13. Unfortunately, this happened just 20 minutes before I was scheduled to take a certification exam, which I ultimately missed due to the problem.
I experienced the same issues as the OP:
The system became slow and unresponsive.
Firefox crashed frequently.
When attempting to watch media (YouTube, etc.) in any browser (Edge, Chrome, Firefox) the video would “load” but never start and would only buffer.
There was no sound from my speakers.
Neither my internal nor external webcam was detected by any application.
When I tried to access settings, the menu would open but was so slow it was essentially non-functional.
The taskbar icons in the bottom-right corner were visible, but clicking the sound icon to troubleshoot only brought up a grayed-out box that wouldn’t go away.
Shutting down or restarting the device caused the OS to shut down, but the hardware remained powered on.
I saw that there was a windows update, so I did that. I also updated my Framework device drivers. My BIOS was already up-to-date. None of these fixed the problems.
Finally, I traced the issue to connecting my external Logitech Brio camera to any of the USB-A ports on the laptop. When the laptop is powered on without the camera connected, it functions normally without any problems. However, within seconds of connecting the camera, all the issues described above start occurring. My wireless mouse, which uses a USB-A dongle, works perfectly fine and doesn’t cause any problems. I have not attempted using any other devices to see if anything else causes issues.
After work, I’ll try disabling the AMD Audio CoProcessor as others have suggested here to see if that resolves any of the issues. Hopefully, Framework/AMD can provide some official guidance or a solution soon.
EDIT1: adding additional problems that I experienced.
EDIT2: I disabled the AMD Audio CoProcessor and it worked. I was able to plug my external webcam in and it was recognized and the laptop showed no other issues as described above. So far I am not seeing any negative consequences of disabling the CoProcessor, so for the time being I will keep this disabled.