I see a number of folk receiving their AMD FW13 are encountering a burnt input panel connector on first power on.
I haven’t seen any statement from Framework Support regarding this, however, I will be receiving my laptop soon (batch 5), and would appreciate guidance on whether there is any pre-power on check that can be done to identify problems upfront.
Of course, would be good to avoid damaging a new laptop (and disappointment after such a long wait), and would help Framework by avoiding support cases, returns and unnecessary cost.
Note that the number of occurrences of this is exceedingly small compared to the number of units we’ve shipped out. We’ve also been working closely with our factory over the last few weeks to root cause the issue and identify why our existing functional tests didn’t catch it. We found the root cause to be misalignment of the Touchpad Cable by the operator inserting it, and we’ve put additional test fixtures in place specifically measuring for this.
A visible artifact of misalignment will be the right edge of the connector that the Touchpad Cable plugs into being cracked and lifting up, which indicates that the cable is shifted over:
In the case that someone finds their connector like this, would they submit a support ticket for a replacement, considering the connector is cracked, or should they simply remove and properly re-insert the cable?
As always, thanks for chiming in and keeping us informed.