TL;DR: Make sure your Touchpad Cable is inserted this far on the Touchpad side before you place the Input Cover back on after going inside your Framework Laptop:
We’ve seen a couple of reports of folks who have had Touchpad Cables short out on early Framework Laptops (Batch 1 and part of Batch 2), which is most likely caused by it being slightly pulled out or out of alignment on the Touchpad end. We’re making a design change to prevent this from happening (actually, we had made the change early in development, but somehow the final layout had a regression). In the meantime though, we ask that you be extra careful when handling the Touchpad Cable:
- Only disconnect and connect the end that goes into the Mainboard.
- Avoid putting too much strain on the Touchpad Cable.
- Before closing your system back up after an upgrade or repair, double check that the Touchpad Cable is inserted up to the point that the white line is almost touching the receptacle. You can check step 8 in the Input Cover Replacement Guide for detail on this: Input Cover Replacement Guide - Framework Guides
Permanently fixing this issue
You can follow the guide here to apply a piece of tape to permanently prevent the Touchpad Cable from getting misaligned.