They just sent a corrected date: March 11th.
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Now that the batch 4 mails have finally arrived, I can devote myself to other important things before hopefully starting to assemble and install … Gluing labels for the bottles of homemade beer and cider 
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A worthy endeavour nonetheless
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Yes, it is indeed 
Has anyone else in batch 4 not received an email yet? I’ve checked my spam folder and my deleted folder (in case I got rid of it by accident) and nothing is showing up.
You should have received the batch processing email yesterday, if you have not, please check your other folders and check your settings for that as well.
If you are referring to an email for the charging or shipment, I believe those will take place starting next week.
Yeah, I definitely haven’t had an email come through on my end.
I’ve added Framework to my safe senders list just in case Outlook blocked it, but I’ve not had any issues with previous emails from Framework.
I see that we sent you two emails (one of them was sent earlier today) if you have not received either of them, I’m assuming you have accidentally marked one of our previous emails as spam.
It’s possible, but Outlook’s not showing any Framework email addresses in my blocked sender’s list. Are you able to confirm the email address the messages came from just so I can make sure it’s marked as a safe sender?
Of course, it should come from support@frame.work
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Hi there, I’m in Batch 4 and checked my email including spam, but the latest message I have from support@frame.work is February 8 - “Seventh update.” I have a message on February 21 from the newsletter account regarding first shipments & $499 FW13 laptop, but nothing after that.
My order does include a “US English - RGB” keyboard but as far as I know it’s not the Linux variant. Are the RGB keyboards backordered too?
Are emails for Batch 4 being batched themselves? I also logged in and checked the order, but there aren’t any actionable items.
Well, I’m no longer a Batch 4 member and am now all the way back in the queue in Batch 18. Like others in Batch 4, I placed my order in July. Since then, my circumstances have changed; in November, I learned I would be moving from the U.S. to Ireland by the year’s end. Proactively, I informed Framework’s support team of my impending move, and they assured me that updating my shipping address from the U.S. to Ireland before the final billing was processed would be straightforward. Trusting this guidance, I updated my account with my new Irish address as soon as it was confirmed, designating it as the default shipping address.
I was alarmed when I received my order notification as it still listed my old U.S. address for shipping, yet final billing was set to occur in just a few days. Seeking to rectify the incorrect shipping address, I reached out to support once more, only to be informed that their system does not accommodate international address changes. The solution presented to me at that time was to cancel my existing order and place a new one. Had I been aware of this limitation in November, I would have acted then, avoiding much of this inconvenience.
Regrettably, today I proceeded with the cancellation and placed a new order, an experience that has lessened my view of Framework. At least in my mind, this ordeal has raised concerns about their customer support capabilities and their flexibility in addressing customers’ needs. When I initially ordered in July, I was prepared for a wait, but the prospect of receiving my laptop nearly a year after initially ordering is disheartening. Given the pace of technological advancement, I like to buy the latest and greatest kit, particularly when spending a considerable amount on a new PC (or laptop) build. As new processors and GPUs have already been announced after my initial order, with even more product announcements on the near horizon, I feel that by the middle of this year, I might be receiving a laptop consisting of last year’s technology. While I still look forward to supporting the idea of an end-user serviceable and upgradable laptop, this bungled order handling and further delay have tarnished my experience.
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that sounds miserable, and i have all the sympathy for you. i assume you’ve attempted to escalate in support? because that really doesn’t sound like how they want to be going about business
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Based on this post (the way I am reading it), is they are batched emails. FW16 Batch 4 Guild - #93 by Destroya
You can try signing into your account and going to the “Orders” tab and see what the “Order Status” shows as. For my Batch 4 pre-order, it currently shows the status as “Pre-Order Confirmed”; and I did get the emails + have the RGB keyboard selected.
Looks like we should be getting charged soon, dropping this here so we can keep track of the movement of Batch 4
- Charged
- Shipped
- Received prep email
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voters
The batch processing email has been sent to every Batch 4 customer. If you have not received it, please check your spam folder, adjust your spam settings, and consider contacting your email provider.
That said, not all Batch 4 customers will be charged simultaneously, and they will not be shipped on the same day either. We plan to initiate the charging and shipping process this week.
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Next time add a results option, as I’m curious but not from batch 4 ^^
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I figured that much, just trying to kill some time so I’m not obsessing over receiving my dream laptop that we’ve waited so long for
That means some people could be charged today???
Probably not today but later this week.
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