You can try signing into your account and going to the “Orders” tab and see what the “Order Status” shows as. For my Batch 4 pre-order, it currently shows the status as “Pre-Order Confirmed”; and I did get the emails + have the RGB keyboard selected.
The batch processing email has been sent to every Batch 4 customer. If you have not received it, please check your spam folder, adjust your spam settings, and consider contacting your email provider.
That said, not all Batch 4 customers will be charged simultaneously, and they will not be shipped on the same day either. We plan to initiate the charging and shipping process this week.
Dang I was kind of hoping to get it before the 17th, now I’ll just have to hope for before the 24th, past that I’ll have to change my shipping address which could apparently delay it further
That’s pretty ridiculous, and if Framework’s ordering system really is that inflexible, I hope they’ll look into improving it. It’s not unrealistic to expect it to be possible to make any reasonable changes to an order while maintaining its position in the queue.
That said, there is also a chance that this was a bad call by the support person. Customer support staff come in all kinds; some can be amazingly good at their job, while others, not so great.
Definition: Some undetermined time in the future that may or may not be impacted by unforeseen or uncontrollable events including but not limited to Zombie Apocalypse and Alien Invasion.