Just chiming in with another case of this, already contacted FW support and they’re sending out a replacement motherboard. I ordered it February 9 2021 so I’m not sure what batch it would be but I also got the same 4, 9, 10 blink codes with the laptop not powering on and some melted plastic near the USB port, I was having other intermittent and strange issue with USB earlier as well (refer to my previous community post and posts about it on the framework discord sarahuwu#0001)
I wasn’t asked to ship the board back to FW but I’d be happy do so with a prepaid label (shipping from Canada is expensive:( )
I received an email afterwards saying I’ll get sent a return label as well as a new mainboard, I haven’t received an order number or a confirmation for a new mainboard yet however.
Gen 11, the first November batch, running linux mint at the time, with I think bios 5.03?
Just adding mine to the pile, I was watching the tempreture senses when it died and the main chips were in the balmy mid 60s, which meant the fan was on low but by the time I realised the chasis on the left was now too hot to touch, it crashed.
I had an external dac pluged in the bottom left side along with charging the framework through the top left, so it seems like the extra heat from the current was just too much.
No error codes to speak of, I think because the left led also got roasted
@Matt_Hartley I’m the pushy Kiwi that used our national post’s forwarding address and then had to get Kevin Crawford to authorise a “one-time courtesy” shipment for a fan replacement, so also probably one of the reasons there is now a specific ‘no forwarders’ note on the shipping page.
So definitly not under warranty, though if the engineering team want another subject to dissect I’m happy to talk to support and send it back
Yep, that was me. Please contact Support regardless and let them know I sent you and to be escalated to Tier 3. While you are correct this is likely CID, we’ll see what options are available. I sincerely appreciate your honesty.
Just contacted Support probably 20 minutes ago but just had the same issue happen to me. I was in batch 5 or 6 cant remember. Was charging on the upper left side under medium/high duty use
Batch 4 DIY 11th gen here (1165-G7), found this thread when I was researching tb docks and just popped mine open to check. There’s no sign of melting/overheating. Do keep us posted though.
I also charge on the upper left side, have a mainboard from batch 5, and have a melted plastic cover. I noticed it because I was looking to reset the mainboard after my laptop died, but wasn’t seeing any lights on the left hand side.
Now that I see the damage, I’m guessing it might be the cause of the laptop/left USBs not working.
The overheated component does look a lot like a mosfet and it is a bit far away from the cpu to part of the vrm so if that is part of the power routing to the ports on that side it would explain the usb ports not working. That does however not mean it would be the initial cause of the problem, mosfets tend to die from issues down/upstream a lot more than just by themselves.
Very curious what support finds out. Unfortunately normal users can’t get the actual schematic and board-view, cause then you could exactly tell what component that was and what it was connected to.