Internal storage not detected on ubuntu FW13

Framework Laptop 13 Linux
1

Hello everyone,
I just received my FW13 Ultra Serie 1 and installed Ubuntu 24.10 on it.
My config includes

  • 250Gb SSD internal storage
  • 1Tb expansion card storage

when I look at my drives with lsblk, the internal drive is not detected. It was not detected either during the installation of ubuntu (I couldnt select it then)

Here is a screenshot

image
image1824×1055 271 KB

I don’t think I did a mistake during the ssd installation: it seemed properly inserted and the screwing seemed ok as well.

Did anyone else have the same problem?

2

can you see it in the BIOS?
You can enter bios by pressing F2 upon power on.

3

I do not see it in the BIOS. But it could be because I am not looking at the proper place. I’ll send pictures from my phone

4

Here are picture from the bios

IMG_20241108_102710
IMG_20241108_1027101920×1440 157 KB

IMG_20241108_102806
IMG_20241108_1028061920×1440 155 KB

5

And another one (I’m limited to 2 pics / message)

IMG_20241108_102627
IMG_20241108_1026271920×1440 135 KB

6

Something is wrong with the ssd. Did you insert it all the way to the slot?

Or if you can try with an other pc/laptop does it work there.

The drive can be dead, or also the motherboard might have a broken ssd slot.

You should contact fw support anyway

7

Thanks for your answer. I contacted the support.

To be sure I also tried to remove and then reinsert the ssd without any improvements.

8

If you have another laptop, please try checking if the SSD works. What model of SSD are you using with the Framework?

9

Then it is going to be between the BIOS, and the hardware (either mainboard or your SSD itself).

Do you have different SSDs to test?

10

I’ll try it on a friend’s FW13 tomorrow and let you guys know.

The SSD is a WD_BLACK SN770 NVMe - M.2 2280 - 250 Gb