Is it just me? (No Shipping since Oct. 24)

Community Support
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Hello Everybody,

I’ve ordered two laptops on Oct. 24. The status is “Order received” since then. No changes at all and no reaction from support, where I opened a ticket. The receipt is paid via PayPal. Has anybody received an order in the last 3 weeks? Hopefully there is no bigger problem than a part shortage…

Thanks,

Claus-Peter

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Hey @Claus-Peter_Malek When did you contact support? Feel free to shoot me a DM with your order number or email address used on the order and I’ll be happy to take a look.

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Dear Eagle,

Thanks for your reply. I can’t find a way to send you a DM, so I’m answering you here. I
opened a ticket on Nov. 4, but I’ve only received the welcome message as a reply. The order
number is XXXXXXX. I would appreciate it if you could look into this.

Thank you so much.

Claus-Peter

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Hey @Claus-Peter_Malek I edited your post to remove your order number. After checking for you, you should have received a reply from support on November 4 in regards to one of your items being out of stock. They were asking if you wanted to wait until stock arrives or if you wanted to cancel that part. I don’t see a reply from you, so I’m not sure if you received the reply or not.

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Hello @Eagle,
thank you so mach for checking!
I haven’t received a message regarding the order. I’ve checked my spam folder as well, but
found nothing. It’s strange because I receive all notifications from the community site
without any problems.

Could you tell me what it is that’s not available? If it’s only an expansion card, then it’s
not a problem at all. I ordered an additional card anyway. If it is an internal component
like RAM, we will wait for it.

Can you forward this information internally? That would be a great help!

Thank you so much!

Kind regards

Claus-Peter

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I’ll send you a DM

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