Hi all, I ordered a new laptop on the 31st and just received word that it will be shipping soon, pretty stoked about receiving it - great concept!
Quick question, is anyone at the helm in customer service? I’ve sent three emails since I ordered it on 12/31 in order to make a couple minor changes to my order and I still haven’t received a reply.
The email I just received an hour ago confirms payment was processed and its shipping soon… without the changes I wanted, order summary remains the same.
What email did you use? If you haven’t already, try using the contact form on this page. Framework | Support
I replied to the original order email (email@example.com), I will try now, thanks
Explanation here that things are shipping so quickly it’s difficult or impossible to make changes once the order is submitted:
Also offices were closed/personnel were away for the holidays and there’s a backlog.
Turns out the “firstname.lastname@example.org” email address is not actually an email contact for customer support. @TheTwistgibber replied to a post on the framework subreddit saying so here.
@Salad is correct, currently the only way to get in contact with support is the webform.
Once I used the webform I was contacted promptly, I appreciate the quick response from everyone! =)