Issue with AMD Radeon 7700S GPU on Framework 16 – Code 43

Framework Laptop 16
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1

Hi everyone,

I’m experiencing an issue with my AMD Radeon 7700S GPU on my Framework 16 laptop, which has an AMD Ryzen 7 processor. The graphics card is detected in Device Manager, but it does not appear in the Radeon Software application. Here are the details:

  • Graphics Card Model: AMD Radeon 7700S and 7800M
  • Processor: AMD Ryzen 7
  • Issue:
    • The GPU is detected in Device Manager under “Display Adapters”, but does not show up in Radeon Software.
    • When checking in Device Manager, the following error appears: “Windows has stopped this device because it has reported problems (Code 43)”.

What I’ve Tried:

  1. BIOS Update – I’ve updated the BIOS to the latest version, but the issue persists.
  2. Driver Update – I’ve installed the latest AMD drivers for the Radeon 7700S GPU from AMD’s website.
  3. BIOS Reset – I’ve reset the BIOS settings to default values to eliminate any potential conflicts.
  4. Device Manager Check – The GPU appears in Device Manager, but with the Code 43 error.

Observations:

  • The GPU is detected in Device Manager, but it’s not being used by the system, preventing certain games or applications from functioning properly.
  • Windows is not allowing the GPU to be used, which might be related to issues with the drivers or BIOS settings.

My Questions:

  1. Is anyone else experiencing this issue with an AMD Radeon 7700S or 7800M GPU on a Framework 16?
  2. Do you have any suggestions to fix the Code 43 error?

Thanks in advance for your help and suggestions

2

Have you tried removing and reinstalling the gpu? Particularly, removing and remounting the bridge connector? I have heard of similar issues being resolved by doing this.

3

Thanks for the help. I don’t have a screwdriver right now, but I’ll open the laptop and reseat the GPU/interposer in a couple of days. I’ll update here after that.

2 Likes
4

I hope that fixes it. Interestingly enough, Linux users are actually dealing with a very similar issue right now, but that’s due to a bug in the GPU driver which is likely entirely seperate from an issue that you could be experiencing on windows.

Graphics card not available - Framework Laptop 16 / Linux - Framework Community

I suppose there could be something hardware related that’s not playing nice with driver updates, and is messing with both Linux and Windows, but that seems unlikely to me.