See photos. New computer, received five days ago.
The keys are working, just the surface isn’t flat. It’s more noticeable when seeing with eyes, but the picture somehow shows they don’t line up straight.
The battery is on the opposite side. The F-keys are actually above the CPU and stuff.
I can see the aluminum shell being bent, but it’s hard to capture on camera.
You will have to show it exactly on the edge or from the back with a) the lid fully open and b) a steel rule balance on it’s edge etc.
Anyway if you are not happy contact support they may send you a new ‘input cover’ the name for the top including the keyboard etc. As easy user replacement.
Thanks @amoun I don’t believe a steel rule will help because thin stamped steel products bend.
My thoughts are, If it’s just cosmetic I would just keep using it, until when I want to replace the whole top cover & keyboard assembly (or whatever it’s called) I’ll take it as a progressive improvement in quality control.
Just checked my machine with a straight edge and yes the back edge of the top cover is slightly bowed, but considering that area of the cover has some flexibility in it and the keyboard works 100% I do not see a issue. All manufactured items are made to a tolerance so you can ask support is your cover in specification, but I am sure its okay.
@Steven_Tyrer Yeah as I said it’s probably just a cosmetic issue. Most of my other laptops don’t have this problem though, but Framework’s keyboard has the best feeling so far.
@amoun I did the same but my rule was much longer so it could not support itself, and I won’t bother getting another one.
I can see your “number 4” key is bulging up, aside the bowing down around “F7”. Mine has exactly the same, so … maybe It’s a thing? A wavy keyboard wow new fashion.
@amoun It’s pretty obvious to me, probably because I know what I’m looking for. But it could be visual illusion. The best way is to look from the side, and things should line up in straight lines, following perspective rules of course.
@Jason_Dagless I don’t know about that. Visual illusion? Lens distortion? Broken eyes? Mental illness? Or is there really a warp in the object? Actually, I don’t care. My keyboard is bent. My eyes are healthy. That’s it.
@amoun Okay, I don’t have to prove your keyboard is problematic. Thanks for paying attention, though.