As far as I can tell, the email seems legitimate, but the link leads to typeform.com, not a frame.work domain.
I am a bit wary of entering my personal details on a website I cannot confirm the validity of; and I cannot find a community / blog post corresponding to this email.
Can anyone confirm that the information in this mail is correct and originates from the framework team?
The best thing you could do is directly contact framework support yourself by submitting a ticket through the website. Getting phished is a big concern in this day and age. However, I will say that the email sender is the official framework support email. So unless that somehow got compromised we should be good. Also framework seems to use other sites for services like how the website support ticket system has a domain of “framework.kustomer.help” instead of just a “frame.work” domain.
The From: email address and name are fairly easy to fake and doesn’t mean it really came from that address. However, I think nowadays it would be unusual if your email receiving software didn’t warn you by moving it to your SPAM folder or marking it as from an unverified sender.
Framework is using a somewhat problematic mail service, though.
Received: from g112.gc579f28.use4.send.mailgun.net (g112.gc579f28.use4.send.mailgun.net [204.220.171.112])
by cs493.fc-server.net (Postfix) with ESMTPS id EBCD6C60D4
That’s mailgun, and I’ve had problems receiving e-mails from their servers due to them being on blacklists. This one came through, though.
Anyone knows how thick the foam is?
In the RC world, I have quite some of that stuff here, so instead of letting them ship it to me, I could just cut it out myself and apply it.
I also don’t receive their updates, although I am told that they don’t see it bounced back Emails from the forum and generic framework news are fine though.
Read the post and saw I had a message in my e-mail that was from Framework. Filled out the online form, put in my order number, and they said they would be shipping the kit out. Great to see the follow up to this. Personally I have not had issues, though I do not use mine as a daily driver.
Since I already had a mail that my deflection kit is ready to ship (short after a mail that my order was succesfully placed), I wonder how many others also received their mail.
After a short chit chat on the discord, I learned that many people apparently didn’t had their order mail yet.
I received both order and shipment mails today on 17 September, there was 12 hours between those mails.
I just received an email notification that my deflection kit order was submitted. No word on it shipping out as of the time of this reply.
Update: I received another email notification stating that the item shipped today via USPS. There was a 4-5 hour delay between the order submission notification and the order shipping notification.
I worry about the transfer to the board, micro flexes over time and fatigue. (Maybe PCB / trace delamination) After all, this (foam) is an after the fact attachment, it’s not clear how well the PCB is designed for to that on small, highly repeated vertical load. …but…I really shouldn’t worry as I’m not in this camp.
Delamination? You need much, much more extreme force to do that. Normally manufacturing errors, or processing errors like moisture in the board before soldering.
But if you’re still worried, consider that the keyboard is not being coupled to the heatpipes through solid contact, where force would be applied without dampening. Rather, it’s through flexible pads that will blunt typing forces.
Emails from the forum and generic framework news are fine though.
